I understand the experience you had with payments not being delivered as intended was unexpected, @scasebolt.

Since this concern must be looked at closely, I recommend contacting our Customer Care Support team. They can look more closely at what may have led to the rejected payments from the banks.

Let me guide you on how:

1. In the upper right corner, click on the Help icon.
2. Select Search, then click Contact Us.
3. Write your issue or concern and click Continue.
4. Choose a way to connect with them.

If you want to know more about how a refund depends on how you record your purchases, you can read and check this article: Enter vendor credits and refunds in QuickBooks Online.

Please let us know if you have further questions regarding your concern. We're always ready to support you.