Thank you for reaching out to us, @MikeJ2.
Let me share with you some insights about updating your payroll subscription.
You can update the billing info on your QuickBooks Online account to reactive your subscription.
Here's how:
- Go to the Gear icon and select Account and Settings.
- Select the Billing & Subscription tab. In the Payroll section, select Resubscribe.
- Follow the on-screen steps to complete your payroll renewal.
If the Billing & Subscription tab is not showing, that means you don't have access to it. Make sure you are logged in as primary admin or company admin. Otherwise, you'll want to seek help from your admin to edit it.
It could also be that your subscription is being managed by your accountant. If so, reach out to them so they can do it on your behalf.
Additionally, here's how to request a callback:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter a short description or keyword about the concern like "Payroll Subscription Renewal".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose Callback.
You may also check on how to reactivate your QuickBooks Payroll subscription for more tips and guides.
You can always reach out to me if you need anything else in updating your payroll subscription. I'm here for you. Have a good one.
