Thanks for getting back to us, MullinsCorp.

The steps provided by my colleague is for QuickBooks Online. Allow me to share how to add multiple pay rates in QuickBooks Time.

You can set the override setting so you can at another pay rate. If you prefer the customer/service item/class, here's how map them.

1. Login to your account as the administrators so you cancan map payroll items.
2. At the top right, select the QuickBooks dropdown, then Preferences.
3. Select the Payroll Item Mapping Tool.
4. From the right corner of the Payroll Item Mapping Tool, click the Gear icon to open the settings.
5. Choose Customer, Service Item, or Class from the Allow overrides by: box.
   
6. On the Customer Map, select + Add Overrides.
7. Select none under Select Customer/Service Item/Class (whichever displays).
8. Choose a Customer, Service Item, or Class and select Save.
9. Under each hour type column, select one payroll item each.

Repeat until each Customer, Service Item, or Class is mapped appropriately. Additions and changes are saved automatically. Close the window when the mapping is complete.

Learn more about this process through this link: Map QuickBooks payroll items to QuickBooks Time. It provides detailed information and steps.

In case you need further assistance with the process, I recommend contacting our QuickBooks Time Live Team. You can request a screen sharing session to guide you through adding multiple pay rates.

Let me know if you need anything else by commenting below. I'm always right here to help manage your employees.