By following these instructions, we can get rid of those entries with ease, @kgenz.

In QuickBooks Desktop, there are ways to remove the amounts. You have the option to create a general Journal Entry to write off the value. Before that, make sure to consult your accountant for proper recording.

First, you’ll want to create an appropriate journal entry. Here are the steps:

1. Go to the Company menu, then select Make General Journal Entries.
2. Change the date and fill in the entry number if necessary.

                  For a customer with an overpayment:

                     a. Select the Account field and select Accounts Receivable from the dropdown list.

                     b. Enter the amount under the Debit column, then select the customer.

                     c. Select the offset account and enter the amount under the Credit column.
                 

                   For customers with an underpayment:

                      a. Select the Account field and select Accounts Receivable.
                      b. Under the Credit column, enter the amount, then select the customer name.
                      c. In the next line, select the offset account and enter the amount under the Debit column.
                

     
      3. Click Save & Close.

Once done, you’ll need to apply the general Journal Entry to the existing Credit/Debit. Let me show you how:

1. From the Customers menu, select Receive Payments.
2. Enter the name of the customer in the Received From field.
3. Click the invoice and choose Discounts & Credits.
4. Under the Credits tab, select the available credit and hit Done.
5. Press Save & Close.

Kindly update me if you need further guidance. I'm always here to lend a hand. Have a great day!