Let me help you, Anakinra.
The feature might be turned off. You can follow Catherine_B steps at the top.
If it won't make any difference, let's try to turn it on and use the feature through a test account. Here's how:
- Close your file.
- Click Open a sample file in the No Company Open window.
- Select a sample file.
From there, turn it on and use the feature. If you're able to do so, go back to your main company file, and let's run the Verify/Rebuild tool. The unexpected behavior can be caused by a corrupted file.
Feel free to get back to this thread if you need more help. We're right here to assist you. Take care!
