I want to ensure this is taken care of, @mcdanielclaim3.

Since the issue persists after clearing the browser's cache, let's try using another supported and up-to-date browser to narrow down the result.

If the same thing happens, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and investigate further the cause of the issue.

Here's how:

1. Go to the Assistant menu from the top bar.
2. Connect with us directly, type, or say “Talk to a human.”
3. Select your preferred support method: Message an agent (Live chat), or Get a callback. Keep in mind, some options are only available at certain times.

For additional information on how to contact different QuickBooks Support, you can refer to this article: Contact QuickBooks Self-Employed Support.

Once done, you can check out the topics from our help articles for more tips and resources while working with QuickBooks in the future.

Please let me know how the call goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!