Thanks for joining this thread, Claireviera.
If you're using QuickBooks Accountant Online and the customers you deleted were part of your wholesale discount, I'd initially recommend making sure they've also been removed from the payroll section of your plan.
Here's how:
- Use the Gear (⚙️) icon.
- Go to Subscriptions and billing.
- Access your Your Subscriptions tab.
- Look for the two clients you're still being billed for. If they're listed, use your Select action ▼ drop-down and click Cancel Payroll.
In the event they're not displayed on your Your Subscriptions screen, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
- Use your Help (?) icon.
- Click Contact Us.
- Enter a description of the situation in your What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
I've additionally included a detailed resource about managing your wholesale discount clients that may come in handy moving forward: Manage your wholesale discount plan
If there's any questions, I'm just a post away. Have an awesome day!
