Hi Jillian.
When uploading or sending receipts and bills into QuickBooks Online (QBO), receipts should come in as receipts the same way as bills. Since your receipts are uploaded as bills, I recommend performing some basic troubleshooting steps to isolate the issue. I'm here to guide you along the process.
First, delete entries from the Receipts tab.
- Click on Banking or Transactions at the left pane.
- Go to the Receipts tab.
- Select the receipts, then tap on Delete under Action.
After that, reupload them by signing in to QuickBooks through a private browser. It's the place to check if the issue is within the browser you're using.
To save you time, use either of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: β + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.
For more tips about handling your receipts in QBO, you can open these articles:
If you have any other questions about snapping and uploading or emailing receipts into QBO, let me know by adding a comment below. I'm more than happy to help. Keep safe!
