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The Inventory feature is only available in QuickBooks Online (QBO) Plus and Advanced. If you're using either one of them, just make sure that the feature is enabled for you to see the Inventory option. Here's how:
- Go to the Gear icon and click Account and Settings.
- Under the Sales tab, click the Pencil icon in the Products and Services section.
- Check the box for Track inventory quantity on hand. This will enable you to select Inventory when creating a new item under Products and Services.
- Click Save.
However, if you're using Simple Start or Essentials, you might consider upgrading your QuickBooks Online subscription to activate this feature. If the same thing happens, try logging in to your account using a private browser to single out the cause of this unexpected behavior. You may use either of these shortcut keys to access your account using a private browser:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
If it works fine, access your account using the original browser and clear the browser's cache. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Help Article page for more insights about running your business in QBO.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead.
