I can share some information that can help you resolve the problem you're having with your customer transactions, @AMAcpa.

I advise contacting our Customer Support if you're still having issues even after trying a few troubleshooting steps.

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now have a few options for support.
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Here are some reports you can create to keep track of your sales and expenses: Customize customer, job, and sales reports in QuickBooks Desktop.

Let me know if there is anything else that I can help you with your QuickBooks Desktop.​ I'm always here, ready to help. Have a wonderful day!