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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Jen_D
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I appreciate you reaching out to us about this missing report in your account, Margaret.

 

Let me help you locate or resolve this concern. I've tried this in my QBO Advanced account and I found the report under Business Overview.

 

If you're unable to find it still, try logging in to a private web browser and see if the problem come ups. Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Try to access the account again and see if it gives you the same problem. If it works correctly, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

If it does, I recommend that you contact our Support Team for further assistance. Here's how:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact option to interact with a live agent.

 

Also, our chat support might have a lesser wait time, so you can have them do a screen share session when needed.

 

Please post here for updates or additional questions about this problem. I'll be right here to help you out.

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