Hello there, @Nancy132.

I can see that you posted twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-how-to-fix-unapplied-cas...

To keep the conversation streamlined, I ask that you leave any follow-ups there.

If you have any other questions, you can always visit us. Have a great day!