Thanks for joining the forum, and sharing your concern here on this thread. I see the snap on your Samsung is not working. I've got you! I have here some information relating to this issue.
We currently have an open investigation (INV-96340) into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.
To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:
1. Sign into your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:
Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to rectify this snapping issue. If you have further questions about the sales receipts, drop a comment below, and I will answer them in any possible way. Have a good one!
