Hello there, @Anonymous,
I appreciate you verifying and rebuilding your data file to help receive your client's payments.
Let's perform some troubleshooting steps so you'll be able to take all the payments from your clients.
We haven't received any reported issues why the manual apply didn't work. As an alternative, you can use the auto apply since it's working for you.
Then, let's use the Clean Install process. This way, it will help fix program-related errors.
You can first uninstall the QuickBooks Mac Desktop. Please make sure to have your QuickBooks Desktop download file and your license numbers handy before uninstalling the software. Here's how:
- Close the program.
- From the Finder menu, select Go.
- Select Applications.
- Choose the QuickBooks icon and drag it to the Trash.
Next step is to remove the installation files behind. This will revert all the preferences back to its default settings, which could cause the product to be unregistered. Here's how to remove the User and System PLIST:
- From the Finder menu while on your desktop, choose Go.
- Hold down the Option key, then select Library.
- Go to the Preferences Folder.
- Find the PLIST files (User and System) and your version in the name, then drag them to the Trash.
- Delete everything containing "com.intuit.QuickBooks20xx."
- Empty the Trash.
After that, you can restart your computer. Lastly, you'll have to reinstall Quickbooks.
For more information, please go through this helpful article: Clean Install Process.
The steps above will help you successfully receive your payments, @Anonymous.
I'll be around to help if you have further concerns. Have a good day.
