Hello there, @netdweeb.

We offer free live help for issues for 12 months after you register your product. This is applicable to all supported products. If you want to learn more about it, please check this article: 

QuickBooks Desktop service discontinuation policy and upgrade information.

Below are the Technical support guidance. If the type of issue/concern is not listed below, you can get a support plan for live help.

• Download QuickBooks Desktop or install from the CD.
• Questions about your install. If you need to install again on one or more computers or if you need to install on a new computer. The computer has to meet system requirements.
• If you need to upgrade to the current version or latest release of your QuickBooks software.
• If you need to connect QuickBooks Desktop Point of Sale with QuickBooks Financial Software for the first time.
• If you need to set up Multi-Store Exchange in QuickBooks Desktop Point of Sale Pro Multi-Store.
• If you need to create a new company file or convert a company file from another version.
• If you have questions around the initial setup of multi-users and multi-user networks. This includes installation, Windows firewall setup, and folder permission configuration.

To address your concern, there are no changes made when getting help from our Support Team. If you're using QuickBooks Pro/Premier, we have QuickBooks Care plan options for you. You can choose the available Care plan option best suited for your supported versions of QuickBooks Pro, Premier.

Please see the chart below:

If you'll be using QuickBooks Desktop Enterprise, you'll get unlimited help. Still, I recommend following the steps shared by my colleague above if you want to get some help from one of our specialists.

Visit these articles for more details: 

• Support options and support plans.
• QuickBooks Desktop support policies.

You can always go back here if you have more concerns. QuickBooks Team is always here to help you anytime. Take care and stay safe, netdweeb.