Thank you for visiting the QuickBooks Community, rritterMurrieta. I'll be sharing troubleshooting steps to ensure you can utilize the option to export to proconnect. Also, make sure that you'll be pointed to the right support team to assist you further on this matter.
Since you've mentioned that you're using QBO Accountant, the option to export to ProConnect should be possible and viewed in your account. Since the option is not there, it might be the cache full of history and temp files that caused unexpected behaviors. I suggest logging in to your QBOA account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.
If the issue persists, I recommend contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and be able to deeply investigate the cause of why the option to export to proconnect is missing.
Lastly, you may refer to this article to view steps on how you can download a CSV for other tax preparation software: Prepare and export your clients' accounts with Prep for taxes.
It'll always be my pleasure to help if you've got questions other than exporting to ProConnect. Let me know using the Reply option below and I'll surely be around to help, rritterMurrieta. Take care!
