Hi there, Hrstar. 

To better understand the problem, could you provide more specific details? For instance, where exactly are you entering the health insurance information? Are you adding it in the W-2 preview screen or within the employee's profile under deductions? Additionally, what happens when you attempt to save? Are you encountering an error message, or is the information just not being saved?

It would also be helpful to know if the health insurance is already set up as a deduction in the employee's payroll profile or if you're manually adding it to the W-2 form. This information will provide better clarity on whether the issue stems from setup inconsistencies or saving functionality.

This issue can sometimes be related to corrupted data or your browser's interface, which can stop QuickBooks from saving information correctly. To resolve this, we recommend refreshing your browser to ensure that QuickBooks loads with the latest interface. Additionally, signing out of your QuickBooks account and then signing back in can help reset the interface.

It's essential to use a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, as these work best with QuickBooks. If you're still experiencing issues, consider trying a different supported browser to see if the problem persists.

If none of these steps resolves the issue, I recommend contacting our Customer Support Team for further assistance. They can help you review your account, investigate the error, and ensure the health insurance information is added to your 2025 W-2 before submission.

Feel free to drop any follow-up questions in the comments. We would be happy to help further.