We e-filed our federal and Wisconsin 2018 W-2s from inside of QuickBooks 2017 and we thought all was fine. File was marked received and then marked accepted by both agencies back in January 2019. 

Unfortunately now we've received a letter from the Wisconsin Dept of Revenue that in that file they only received 221 of our 226 W-2s. So the W-2s need to be resubmitted via EFW2 text files. 

From within QuickBooks Desktop, I tried to send the file again using the draft version that had been created back in January, but I received an Error message that said, "Problem: The submission is a duplicate of one that was previously received. Solution: Please contact customer support." There's also a link "How to Contact Support" in that Error message box. The link took me to the QuickBooks Community and here I am... 

When I went to the File Forms tab of Payroll Center and clicked on the E-Filing tab of the Filing History section, I received a message box labeled "E-Payments/E-Filings Not Sent" that said, "A connectivity problem prevented us from receiving the following transactions, so we can't send the payments and/or forms to the agency. Before you can resubmit the payments/forms, you must first delete the transactions from your company file. To do so, click OK and then resubmit your payments/forms. For instructions, click Help." Help did NOT help -- took me to a generic 'do you have a question' screen. I clicked OK and now don't know how to delete the transactions from our company file in order to proceed... 

Any suggestions?? 

Thanks!!

Meeg