W2/W3 E-file error for Federal and State

Jeno,

Thank you.

The submission method was already set to e-file.  But I went ahead and told it to set it up as e-file a second  time.

And then it worked.  I was able to submit federal and state with no problem.

I appreciate the help.

John

Hi again, John.

I'm glad that you're able to e-file your w-2s. Don't hesitate to visit the Community again if you have other questions. 

See you around!

I got a error message, rejected filing for duplicate submission. How do I correct this

Hi there, @tscott1118.

Thank you for joining us in this thread. I can help you correct the rejected e-file form.

On the E-filing Rejected window, you have the option to view the solution messages sent by the agency:

1. Click Employees.
2. Choose Payroll Center.
3. Choose the File Forms tab.
4. In the Filing History section, click E-Filing tab.
5. Click the Agency Rejected link.
6. Check and follow the solution provided by the agency.

I also advise getting in touch with IRS if you need further assistance or you have additional questions. That should get you on the right track, tscott1118.

Keep me posted about this. I'd like to make sure this is taken care of. Also, click the "Reply" button if you have other payroll questions for me. I'd be happy to answer them all for you.

We e-filed our federal and Wisconsin 2018 W-2s from inside of QuickBooks 2017 and we thought all was fine. File was marked received and then marked accepted by both agencies back in January 2019. 

Unfortunately now we've received a letter from the Wisconsin Dept of Revenue that in that file they only received 221 of our 226 W-2s. So the W-2s need to be resubmitted via EFW2 text files. 

From within QuickBooks Desktop, I tried to send the file again using the draft version that had been created back in January, but I received an Error message that said, "Problem: The submission is a duplicate of one that was previously received. Solution: Please contact customer support." There's also a link "How to Contact Support" in that Error message box. The link took me to the QuickBooks Community and here I am... 

When I went to the File Forms tab of Payroll Center and clicked on the E-Filing tab of the Filing History section, I received a message box labeled "E-Payments/E-Filings Not Sent" that said, "A connectivity problem prevented us from receiving the following transactions, so we can't send the payments and/or forms to the agency. Before you can resubmit the payments/forms, you must first delete the transactions from your company file. To do so, click OK and then resubmit your payments/forms. For instructions, click Help." Help did NOT help -- took me to a generic 'do you have a question' screen. I clicked OK and now don't know how to delete the transactions from our company file in order to proceed... 

Any suggestions?? 

Thanks!!

Meeg

Thanks, LilyC, for the suggestions, but our problem doesn't have anything to do with tax deposits or deposit frequency. 

The problem here is that for some reason when we submitted our file with 226 W-2s to Wisconsin, they only received 221, so now we are required to re-submit ALL 226 W-2s to the Wisconsin Dept of Revenue within 20 days!! 

And QuickBooks will not allow me to resubmit them since it sees them only as a duplicate submission and assumes that no one would want to do that! But we DO need to resubmit all 226 somehow! 

Any other suggestions, anyone? Please help! 

Thanks, 

Meeg

Thanks for getting back to us, @Meeg.

Based on the compliance in submitting forms, you can only submit the forms once to the IRS or States. The only way to re-submit the W-2s form to Wisconsin is to file the form manually outside QuickBooks as mentioned by my peer above.

For your reference, you can archive the form to get the information when filling the W-2s form outside QuickBooks. Here's how:

1. Go to the Employees menu.
2. Select Payroll Tax Forms & W-2s.
3. Click Process Payroll Form.
4. Under Filling History, find the W-2.
5. To access your W-2 information, click on the link under the Saved PDF column.

Also, I suggest contacting the Wisconsin Department of Revenue for more information on how to submit the W-2s form if they accept printed forms.

Please know that the Community has your back if you have any other questions. We're always here to help.

My email [email address removed] can i please get me w2

It's my priority for you to get your W-2 form, Patrick 27.

If you are an employee and want to get access to your W-2 form, you can inform your employer to send you an invite to access it online. This way, you'll see your W-2s from the current tax-filing season in Workforce. For more details about this one, just refer to this article: Set up and Invite employees to see pay stubs and W-2s in Workforce. 

However, you can access your W-2 form in QuickBooks and save it as a PDF file for you to send it to your email address (if you are the employer). You can check out this article for the steps and details: Print W-2 and W-3 forms. Then, follow the steps in Step 1 to Step 3 section to export the form.

Keep me posted if you need a hand with sending or viewing your pay stubs in the Workforce or any QuickBooks. I'll be here to help. 

If the W2/W2 report was rejected as a duplicate, do I need to do anything?

Hey there, @charleneff. 

Thanks for chiming in on this thread. 

The best route would be to get in touch with the IRS or speak with your accountant to make sure you don't need to do any other actions. 

Keep us updated on how the conversation goes with both or either. Have a wonderful day! 

Hello, 

Do you know how to check if the W2/W3 was filed twice.  It shows as submitted twice in our system.  I believe the W3 was incorrect on one filing, and correct on the 2nd filing.  Will the IRS accept both or will they reject them?  Is there a way to Unsubmit one of our filings on the Quickbooks side?

Thank you!