This is ridiculous that this isn't supported. If so many compatible systems (like point of sale) are forcing to go to QBO then the same options should be offere...
I agree this is unacceptable. I am forced to move to QBO because Intuit is discontinuing QB Point of Sale, and the new software won't integrate with QB Desktop....
We have had the same issue 3 times. Once it reversed it as a cash return, and I was unaware so I charged the customer a second time. Therefore, had to refund it...