Good day, SVone. Let's get this sorted out. If your payment was deposited manually prior to using Record Merchant Service Deposits, here's how to fix that up: Find the deposit in the Merchant Service Center, and see which other transactions it combined with to get a deposit total. Verify if one or more transactions have been deposited into the QuickBooks register with different transactions: Go to Banking, then Make Deposits. Click the Back button until you find one or more transactions you're looking for. If the deposit slip contains the incorrect transactions, you must delete the deposit and then deposit it again, containing the proper transactions. If the proper transactions are showing batched together and the total is correct, then the deposit is reflected properly in the bank register. The Problems to be Resolved can be disregarded, as the transactions will automatically drop off. To delete an incorrect deposit, open the deposit and select Edit, then Delete Deposit. Click OK to confirm the deletion. Exit the deposits window and return to Banking, then Make Deposits, and select all of the proper transactions that are to be combined in one batch, and then click OK. Select the correct bank account from the drop down, then select Save and Close. The proper batch total will now show in the register in QuickBooks. If the issue persists, I'd suggest you verify it with one of our Merchant Services to further assist you. You can reach them to this link: http://support.intuit.com/payments/. Go to the Contact Us tab. Select your QuickBooks Payment type by clicking the drop-down arrow.  Click on Manage Your Account in the second box. Click on the Contact Options tab, and log in. Stay in touch if you need anything else. Thanks! ... View more

Hi there,  info. I can see how a tab functionality can be a helpful feature! Multiple windows is possible if you're using the QuickBooks Online Mac and Windows App. The tab feature on the other hand, is not possible in QuickBooks App. This is only available if you want to access QuickBooks on a browser. The windows tile feature allows you to toggle between windows and it refreshes the open windows while you work. I definitely think it'd be useful, and that many customers would enjoy having this feature too. I'd love to have you send feedback to our product developers about this idea so they can look into it. Feedback like this helps them implement updates based on customer suggestions. You can send your feedback to our developers using this link: http://feedback.qbo.intuit.com. Please let me know if you have further questions about QuickBooks App. Take care. ... View more

Welcome to Intuit Community,  sharistief. Make sure you have the latest QuickBooks release installed and then try printing W-2s again. Let's also ensure that the .pdf extension are associated with Adobe DC: Go to Start > Settings > System > Default apps. Click Choose default apps by file type. Scroll to find .pdf and click Choose a default. Select Adobe Reader DC. If you still see this error message even after updating to the latest release, this is likely a different PDF issue. You can follow the steps in the article to troubleshoot it further: Cannot reconcile accounts or create, print, or email .pdf files (PDF tool) Let me know how it goes. Happy New Year, sharistief! :) ... View more

Greetings, andre. Thanks for posting.  QuickBooks uses the system date format from your Mac system preferences. The first thing we can do is quit QuickBooks, go into your System Preferences and change (toggle) the date format to MM/DD/YY from DD/MM/YY, then exit out of system preferences and launch QuickBooks. Does that date format work? If it does, quit QuickBooks again and go back to system preferences. Set the date back to the original one and relaunch QuickBooks and see if it still works.  Please let me know how it goes. Thanks a lot. ... View more

That's a good question,  controller. You can pull up the Audit Trail report. This lists each accounting transaction and any additions, deletions, or modifications done to your company file. Here’s how: Click on Reports at the top menu bar. Scroll down to Accounts and Taxes. Choose Audit Trail. Let me know what you find. I’ll be right here if you need further assistance.  ... View more

Good day, betsyclemons. QuickBooks Mac Desktop 2016 is upgraded to run on macOS Sierra. Make sure your QuickBooks is updated. To update QuickBooks: Go to QuickBooks. Select Check for QuickBooks Updates and follow the on-screen prompts to install. You can also check out this article: https://community.intuit.com/articles/1197915 Let me know if you're still encountering issues after attempting these steps. Thanks! ... View more

Good day, shickboro. Budgets in QuickBooks are automatically created out of the fiscal year setup of your company file. You can create several types of budgets. You can create a new budget by following these steps: Go to Company at the top. Select Planning & Budgeting. Click Set up Budgets, then go through the wizard. Here's an article that should help you: Create and use budgets Feel free to let me know if there's anything else you need. Thank you. ... View more

Let's get this working for you,  gwynette.dixon. There's a possibility that you’re QuickBooks (first computer) and the other workstation’s QuickBooks are not working on the same company file.  To check the file location: Press F2 on your keyboard while in your QuickBooks desktop to determine the company file information.  You can then match it with the file location that the other computer is in. You can refer to the screenshot below. If they have the same location, you can refer to this link to re-fresh your multi-user set up: https://community.intuit.com/replies/2771048 Let me know how it goes, or if you need anything else. Thanks a lot. ... View more

Hi Martha, Thank you for letting us know about your recent experience using timesheet. QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. The time of inactivity is based from the time that you last save. This means that if you've been working on your timesheets and walk away for 20 minutes, you could come back and be signed out. This might happen because even though you only left QuickBooks for 20 minutes, it has been longer since the last time you saved.  We can keep you log in for a maximum of 3 hours of inactivity, but you must be logged in as Master Admin to do this. If you have no way to log in as the admin, please share these steps with the current admin of the account: Click the Gear icon. Under Your Company, choose Account and Settings. Go to the Advanced tab. Click the pencil icon to edit the Other Preferences section. Set the hour to Sign Me Out If Inactive for. Click Save and then Done. This will help you stay signed in, Martha. If there are other questions we can help you with, please let us know by posting here in the Community. Thanks a lot. ... View more

Good day  biglocaldata, I want to make sure this is taken care of. In situations like this, I'd recommend calling our Merchant Services so they can take a look at your account and verify the transaction. They have extra tools that'll help them investigate this further and get to the bottom of this. To get a hold of our Merchant Services, please refer to the link below: QuickBooks Merchant Services or QuickBooks Online support -- who should I contact for help? (Scroll down and go to the Contact QuickBooks Payments support at XXX to section). If you have other questions about QuickBooks, feel free to visit the Community again, biglocaldata. Thanks! ... View more

Greetings,  donatop. I'd be pleased to help you get this sorted out. Normally, the subtotal will not show on a printed or saved invoice when there are no factors (sales tax, discounts, deposits) affecting the total of the invoice. If this is the case, you have an option to add the subtotal. On the invoice, there will be an Add subtotal button. I've attached a screenshot below for reference. I look forward to hearing how this goes for you. Have an awesome day! ... View more

Hi, vevans. Thanks for reaching out to us. Here's how you can unlink a bill from a purchase order: Go to Vendors and select the specific vendor. Pull up the specific Bill. Select 1 linked transaction under the vendors name on the bill.  Click the Purchase Order hyperlink and change the status from Closed to Open.  Click Save.  Making the Purchase Order open unlinks it from the Bill. You'll want to delete and recreate the Bill or delete the items from the Purchase Order. Let me know if you need anything else.  ... View more