The process of entering refund receipt did not subtract from the credit balance. All it did was entered a "receipt" only and a line item on the customers accoun...

The process of entering refund receipt did not subtract from the credit balance. All it did was entered a "receipt" only and a line item on the customers accoun...

I followed the steps of issuing a refund receipt but all it did was make a line item (receipt) on the customer's account. It did not subtract the credit balance...