Hi there, @kristinafarrey.   Thanks for bringing this to my attention. I'm here to help share some troubleshooting steps so you can connect your credit card to QuickBooks Online.   Did you receive any error message while trying to connect your credit card accounts in QuickBooks Online? If so, you can check out this article about fixing online banking errors in QuickBooks Online.    On the other hand, we can also try running a manual update to refresh the connection between QuickBooks and your financial institution.    To do that: Select on Banking. Click on Update. Choose Update Now. If prompted, enter your Multi-Factor Authentication (MFA) credentials. Click Continue Update. For more details about this process, you may refer to this article: What to do if bank transactions won’t download.   If you’re still unable to connect your credit card account, you can use the WebConnect feature to manually download your bank data into the program.   If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to check on your account and help verify what's causing the issue.   This should help you connect your credit card accounts into QuickBooks Online.   Please let me know how it goes by leaving a reply below. I'll be around if you have any other questions with bank connections. Have a great day. ... View more

Thanks for joining the discussion, @georgiadulong.   I'm here to help you get pointed to the right direction to get assistance with your charge inquiry.   Your account's security is my top priority. To verify your payroll charges for QuickBooks Online, I'd suggest reaching out to our Customer Care Team. This team is the best resource for such inquiries as they're able to pull up your account information securely while the Community is a public space. Once they have the information needed, they'll be able to further assist with determining the details on why you're being charged twice on your account.   Also, if you wish to check on your payroll subscription or anything about your account, you may visit the Customer Account Management Portal Site (CAMPS). This is a page that provides you with your account and payment details.    This information should get you on the right track.    Please know that I got you covered if there's anything else you need about QuickBooks. I'd be pleased to help you out. Thanks for coming and have a great day. ... View more

Hi there, @Chloe Remodeling.   Welcome to the Community. I'd be happy to provide some information about adding a transaction processing fee on your invoice.    Are using the Merchant Services when processing payments for invoices? If so, being able to add the credit card processing fee for your customer's invoice isn't applicable. This is because the credit card processing fees are required every time you do a transaction.   For example, your invoice amount is $3000, and you're going to add a 3% fee which is $90, so the total invoice amount would be $3090 (invoice amount and the credit card processing fee). By the time that your customer is going to pay the invoice, you'll be paying a 3% credit card processing fee since the charge will happen every time you process a payment.   For you to receive a payment for the credit card processing fee, I'd recommend having an internal agreement with your customer.   To learn more how credit card processing fee works in QuickBooks, please check out these articles:  Everything You Ever Wanted to Know About Credit Card Fees. A quick guide to Credit Card processing. These resources should get you going today.   Feel free to reach back out to me if you have any follow up questions with this credit card processing fee or any QuickBooks related issues. I'd be happy to help you out. Have a great weekend. ... View more

Hi there, @dialedin.   It's good to have back here in the Community. I'm here help share some information about recording your customers' transaction as a sale in QuickBooks Online.   To record your transaction as a sale in QuickBooks Online, I'd like to ask some clarifications so I can provide you with the correct resolution. May I know what's the nature of the transaction? Did receive any income from it or you've gained commission of from it?   Please get back to me with more details about this concern so I can walk you through in the right process of recording the sales transaction in QuickBooks.   I'll be keeping an eye out for your response on this. Have a good one. ... View more

I appreciate your prompt response, @dreid.   Allow me to provide clarifications about file conversion in QuickBooks Desktop for Mac.   Yes, the 2019 version of QuickBooks for Mac will be compatible with your newly installed operating system High Sierra. That said, it is accessible. On the other hand, you'll need to convert your data from the backup copy that you've created. This will only happen if you've already upgraded to the latest version of QuickBooks.   The process goes like this: Upgrade your QuickBooks to the latest version. Restore the backup copy that you have from the 2009 version to the new one. Once done, you'll need to update the data so it will be updated to the 2019 version and start using it. For the steps in performing this process, please refer to the articles that I've provided above.   Please let me know how it goes or if you have any follow up questions with this concern. I want to make sure you're taken care of. Wishing you all the best. ... View more

Hi there, @3268.   Thanks for sharing your concern here in the Community. Allow me to help share some information about your bank feeds concern and get you back on track.    I'd like to ensure you'll be able to set up your bank feeds successfully. To retrieve your password when connecting your bank to QuickBooks bank feeds, I'd suggest reaching out to your financial institution. They have the capability to provide your original password and reset it if necessary.   Also, here are some great articles that you can check out about bank feeds in QuickBooks Desktop for your reference: Re-brand or reset accounts for Bank Feeds access. Download Bank Feed transactions. Troubleshoot Bank Feeds Web Connect import issues and errors. These resources should get you going today.   Feel free to reach back out to me if you have any other questions about bank feeds or any QuickBooks related things. I'll be around to help you out. Have a good one. ... View more

It's good to have you here again, @JiongGao.   Allow me to step into this conversation and get you pointed in the right direction to get assistance with your deposit concern.    To trace the deposits that are showing into your account, I'd suggest reaching out to our Customer Care Team. This team is the best resource for such inquiries as they're able to pull up your account securely while the Community is a public forum.    They have the necessary tools to check on the transaction that was entered and received by QuickBooks Online.    Also, here are some articles that you can check out about the QuickBooks Payments for Canada for your future reference: QuickBooks Online Payments overview. How to search for transactions. How to find a transaction in the register. This should get you on the right track.   Please let me know if you have any other questions about QuickBooks Payments or any QuickBooks concern. I'd be pleased to help you out. Have a nice day. ... View more

Thanks for joining us here in the Community, @dreid.   You've got me here to help share some information about the file conversion from QuickBooks for Mac 2009 to QuickBooks for Mac 2019.   Your data will automatically convert if you'll upgrade your QuickBooks to the latest version, as long as you still have your QuickBooks for Mac 2009 installed on your computer.   Before converting your QuickBooks data, make sure that your computer meets the system requirements. Also, I'd recommend creating a backup copy of your company file, so you can easily restore it in case of data loss.    Here are some articles that you can check out about QuickBooks for Mac installation for your reference: Install and set up QuickBooks Mac Desktop. Fix common QuickBooks Desktop installation errors. Update QuickBooks Mac Desktop. Mac is back. However, if you need additional assistance with this process, feel free to reach out to our Customer Care Team. They have tools like screen-sharing that can guide you with the entire procedure.    These resources should help you convert your data, @dreid.   Don't hesitate to reach back out to me if you have any other questions about file conversion or any QuickBooks issues. I'd be happy to help you out. Have a great weekend ahead. ... View more

Hi there, @bryan-james-wake.   Glad to have you here in the Community. I'm here to help share some information about changing the Time Tracking User access on your QuickBooks Online.   If you're referring to changing your Time Tracking User's access so they can view custom reports aside from the Time Activities by Employee Detail Report, then this is possible by editing their accesses.   On the other hand, a QuickBooks user whose access is only limited for Time Tracking can only view and make changes on the said page. However, if you're referring to eliminating a user's access for Time Tracking, you can do this by removing the user's access on your QuickBooks.    Here are some great references about the time tracking access and reports in QuickBooks Online that you can check out: How to turn on and set up time tracking. How to add, delete, or change a user's access. These information should get you moving today.   Should you have questions about a Time Tracking User, or other QuickBooks related things, please let me know by leaving a reply below. I'll make sure to get back to you as soon as I can. Have a nice day. ... View more

Hi there, @r3jchill.   Thanks for letting me know about this. I'm here to help share some information to get past the error that you receive when running payroll.    We haven't received any similar cases reported to us. To single this issue out, you can try accessing your QuickBooks through a private browser. Doing this helps us verify if the issue is browser related.   Here are the different keyboard shortcuts to open a private browser: Google Chrome: press Ctrl + Shift + N Mozilla Firefox: press Ctrl + Shift + P Internet Explorer: press Ctrl + Shift + P Safari: press Command + Shift + N If it works fine, you can go back to your regular browser and clear its cache. Cache is stored for increased loading performance, but too much can accumulate and bog down processes. Please follow the outlined steps in this article depending on the browser you're using: Delete or disable cache and temporary internet files in your web browser.   However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools such as screen-sharing that can help identify what's causing the issue.    That should do it.   Don't hesitate to reach back out to me if there's anything else you need about running payroll in QuickBooks Online. I'm always here to help. Take care. ... View more

Hi there, @Tiffany4.   I appreciate you joining us here in the Community. I'm here to help share some information about the changes in your pay-stubs' interface in QuickBooks Online.   The changes in your pay-stubs' interface are due to the transition of ViewMyPaycheck to Workforce. That said the pay-stubs' information remains the same. This change paves the way for us to implement improvements to ViewMyPaycheck that we heard within the feedback entered by employers and employees.   Here's an article that will provide more details about the improvements for the Workforce in QuickBooks Online: Set up online pay stub access for employees (QuickBooks Workforce, formerly ViewMyPaycheck).   Also, to keep updated about our products latest news, updates, and product improvements, I'd suggest visiting our QuickBooks Online blog.   This information should get you going today.   Don't hesitate to reach back out to me if you have any other questions about your pay-stubs' interface or anything about QuickBooks. I'd be happy to help you out. Thanks for dropping by. ... View more

Thanks for joining the Community today, @jkdjididid.   I'm here to help share some information about the logo that appears small when generated in QuickBooks Online.     I'd like to inform you that being able to view a smaller scale of the logo when generating an invoice in QuickBooks Online is an ongoing issue. Our engineers are still working to have a permanent fix for this matter.    At this time, I'd suggest getting in touch with our Customer Care Team. They have the tools to pull up your account securely and add you to the list of the affected users. This way, you'll be able to receive notifications via email about the status of this concern.   You can also visit our QuickBooks Online blog, to be updated with our latest news, updates from our engineers, and product improvements.   Lastly, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let you know so that you can get back to business.   Thank you for your patience while this was being worked on. Please don't hesitate to reach back out to me if you have any other questions concerning QuickBooks. I'd be pleased to help. Have a good one! ... View more

Hi there, @Criple15.   I just wanted to check if you've already resolved the issue that you've been through. Since I didn't receive any response from you, I'd encourage you to post again here in the Community if you have any questions about QuickBooks. I'm always here to lend a helping hand.   Thank you so much for dropping by and wishing you all the best in everything that you do.     ... View more

I appreciate the screenshot you've given, @WCP.   I'd like to share some clarifications about the missing drop-down menu in the State Wage Listing tab when exporting a report to Excel.    I've tried pulling this report on my end using Microsoft Excel 2010, and the drop-down menu shows up. For now, you can try checking out your Excel version if it meets the QuickBooks Desktop system requirements.    If so, I'd suggest reaching out to your IT professional for further assistance. This way they'll be able to check the functionality of your excel. If there's no identified problem on your Excel, you may contact Microsoft directly so they can further investigate what's causing the issue.    This information should get you going today.   Keep me posted if you have any other questions about this concern. I want to make sure you're taken care of. Have a good one! ... View more

Hi there, @RFZ.   You've come to the right place. I'm here to help share some steps to get past the crashing issue on your QuickBooks Desktop.    There can be possible causes why QuickBooks Desktop crashes while working on it. These are the following: Your company name may be too long. You may have a damaged or missing QBWUSER.INI file. You may have corruption on your hard drive. Your program files or QuickBooks Desktop installation may be damaged. You may have a damaged Windows operating system. To get this sorted out you can use the QuickBooks refresher tool. This tool ends QuickBooks processes running in the background and also performs mini repair on your QuickBooks Desktop.   To do that: Close all QuickBooks Desktop versions. Download the QuickBooks Refresher Tool. Save the file on your desktop. Run the QBRefresher tool. Re-open QuickBooks Desktop. For complete details about this process, please refer to this article: Solutions if QuickBooks stops working.   Also, you can visit these article below for more troubleshooting steps for QuickBooks unexpected behavior and for more details about the 1099 wizard in QuickBooks Desktop: QuickBooks closes unexpectedly. Crash: Com Error in QuickBooks Desktop. QuickBooks 1099 Wizard. 1099 E-File: QuickBooks Desktop setup, troubleshooting, & FAQs. If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have an additional tool like screen-sharing that can help investigate what's causing the issue.   Please give these steps a try and let me know how it goes. I'm just a reply away if you have any other questions about this concern. Have a great day. ... View more

Thanks for joining into this thread, @Survey2010.   I'm here to help share some steps on how you can print the Project number on your invoices in QuickBooks Desktop.    At this time, being able to enter or print the Project information on your invoices is currently unavailable in QuickBooks Desktop. However, I can share with you a workaround that can help you achieve your goal.    You may use the Ship To section on your invoice to hold your Projects' information. You can do this by editing your jobs information and customizing your template.   Let me guide you how: Click on Customer at the top menu bar. Choose a current Job from the Customers & Job list. You can Edit the Job by double-clicking it. On the Address Info tab, check if there is any information under the Ship To section. If there's isn't you can Add New. If you click on Add New, you can enter the Job Details in this section. (Please see the sample screenshots below) Be sure to check the option for the default shipping address, and click the OK button to save the information.   Once done, You can now start editing your invoice template.   To do that: Click on List at the top menu bar. Select on Templates. Select on the Templates that you wanted to use. Click on the Additional Customization. On the Header tab, put a check-mark on the Ship To section and change the Title to Project Information. Click on OK to save changes.   From there, you can now enter and print the project information on your invoices.    Also, here are some articles that you can check out about customizing templates in QuickBooks Desktop for your future reference: Use and customize form templates. Customize email templates in QuickBooks. On the other hand, I want to ensure that you'll be updated to the most recent product improvements that would be beneficial for you and your business. I'd encourage you to visit the What's New section on your QuickBooks to check out our updates.   You can access it by clicking on the Help menu, hit on New Features and select What's New.   This information should help you print your project number on invoices.   Please let me know if you have any other questions about QuickBooks by leaving a reply below. I'll be around to help you out. Have a great day ahead. ... View more

Hey there, @Football64.   Thanks for bringing this to my attention. I'm here to help share some information about QuickBooks Payments and get you pointed in the right direction.   If you have set a limit of how much you can get paid online in a 30-day rolling period for QuickBooks Payments, then this can be the reason why your payments are not yet deposited. Here's a good article that will give you more information about the processing limit for QuickBooks Payments.   However, to better isolate this issue, I'd suggest reaching out to our QuickBooks Payments Support Team. This team is the best resource for such inquiries, as they're able to pull up your account information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the transaction and why it hasn't been deposited into your account.   This should get you on the right track.   Keep me posted if you have any other questions about QuickBooks Payments by leaving a reply below. I'll be around to help you out. Have a great day ahead. ... View more

Thanks for joining the Community, @BBIT.   I'm here to help share some information about adding the missing transactions in QuickBooks Desktop.    If you have any missing sales transactions or payments upon converting your data from QuickBooks Online to QuickBooks Desktop, you'll have the option to import the transactions using the Intuit Interchange Format (.IIF) file. This is used to export or import QuickBooks Desktop data to and from different platforms. Doing helps you better manage company records.   To do this, you'll need to create an .IIf file then map the sales transactions information and import it afterwards.    Here's an article that you can check out for complete details about this process: IIF Overview: import kit, sample files, and headers.   This should guide you in adding your missing transactions in QuickBooks Desktop.    Please know that I'm just a reply away should you have any other concerns about QuickBooks. I'll be around to lend a helping hand. Have a great day! ... View more

Hey there, @MVEBA.   You've come to the right place. I'm here to help share some clarifications about what ABU stands for when running a backup in QuickBooks Desktop.    The abbreviation ABU stands for Automatic Back Up for your company file. Usually, this will show as ABU_(the name of your file). This will only happen if you have an automatic backup set up for your QuickBooks Desktop.   For more information about automatic backup and file extension used in QuickBooks Desktop, please check out these articles:  How do I set up automatic backups, scheduled backups, and backup reminders? File extensions used in QuickBooks Desktop. This information should get you going today.   Don't hesitate to let me know if you have any other concerns about QuickBooks. It's my pleasure to help you out. Wishing you and your business continued success. ... View more