You will also need to ask them for the Admin password to your data file. If they don't give it to you, you can reset the password. One step at a time :)
Have your accountant create a Portable file and either email it to you or upload it to his/her dropbox and send you a link.Instructions to create/restore a port...
The log file did not contain any useful information. Can you run a verify and then immediately post the log file?Instructions to find the QBWin.log file:(http:/...
