Hi @angelica1,   Let me share with you how credit card processing fee is applied to a customer invoice.   First you need create an item. Here’s how: Go to the Gear icon. Under List, select Product and Services. On the upper right side, click New. Choose Service under Product/Service information. Fill in the information, under Sales Information Under Income account box, select the account where you want to post the charges. Click Save and close. To add the processing fee to your invoice, see the steps below: Go to Plus (+) sign. Under Customers, click Invoice. After putting all the information, click Add lines. Click the box under Product/Service. Click the drop-down arrow, and select the item. Enter the amount. Click Save and close. I recommend you also check the state laws to be sure that this is legal in your states. Let me know if there's anything else you need. I'll be around to help you some more. Thanks. ... View more

I’m happy to see you here in QuickBooks Community, Randy6.   Let me share the different ways to record credit card payments.   By writing a check:          Go to the Plus (+) icon. Under Vendor, select Check. In the Bank Account field, choose the bank account the payment was made. Uncheck Print later, and out the check number in the Check field. In the Payee field, enter the name of the credit card (Vendor Name). Enter $2000 for the Amount. In the Account field, select the credit card. Select Save and Close. By creating a transfer: Go to Plus (+) icon. Under Other, select Transfer. From the Transfer Funds From, drop-down the bank account the credit card was paid from From the Transfer Funds To drop down, select the credit card that the payment went to. In the Transfer Amount box, enter the amount of the payment. (Optional) Edit the date. Select Save. For your additional guidance with the steps above, you can refer to this article:How to Record Credit Card Payments.   If you still have other concerns, feel free to post below. Have a wonderful day! ... View more

Pleased to have you here, @saplingsjoy   Let me help you correct the changes in your transaction.   We need to redo the reconciliation in order for you to fix the changes in your transaction but first, remove the Rs in the register to unreconcile them.   Here are the steps on how to do this: Click on Accounting on the left side of your screen. Select Chart of Accounts. Pick the name of the account. Click View register. Click the R and Save. After we finish the changes we can now redo the reconciliation: Go to the Gear icon. Under Tools, select Reconcile and then start reconciling. From the Account drop-down menu, select the appropriate bank account. Depending on the type of account, different statement information fields may appear. Since it was reconciled, check the last statement ending date beneath Ending date field. Confirm that the beginning balance on your statement is the same beginning balance on screen. Enter the statement Ending balance and Ending date. Put any additional information requested. Select Start reconciling to open the Reconcile page. You can now start comparing to ensure that the information in QuickBooks Online matches the information on your bank credit card statement.   That should get you pointed in the right direction. Let me know if you have any other questions by adding a comment below.  Have a great day ahead!​ ... View more

Good day @mmixon,   We currently received a report that users whose access is only set to Vendors/Purchases are unable to see the transaction list in the vendor file.   In the meantime, you can filter the Expense list by supplier name. Please see the steps below:   1.    Go to the Expenses menu. 2.    Choose Expenses. 3.    Select the Filter drop-down button. 4.    Choose the transaction Type and Payee. 5.    Click Apply.   I also recommend you to reach out to our QuickBooks Care Team so they can  add you to the notification list. Once you’re added, you will receive updates about the status of the issue via email. Here’s how:   1.    Go to Help (?) icon. 2.    Click Contact us. 3.    Enter your concern in the How can we help?. 4.    Click Continue. 5.    If you select Start messaging, complete the information and click Send message. 6.    If you choose to Get a callback, enter your contact information and click Call me.   We appreciate your patience. For any other concerns, feel free to post again here in Community. Have a wonderful day! ... View more

Hi @kjell-eliasson,   At this time, importing a transaction list in QuickBooks Online (QBO) is currently not possible.   As a workaround, I suggest finding a third-party that offers this function.   You can look for a third-party app inside your QBO account by following these steps: 1.    Click on Apps on the left side of your screen. 2.    Search for an app or browse by app category by clicking the drop-down arrow. 3.    Select an app, then click Get App Now.   Let me know if there’s anything else you need. I’ll be around to help you. ... View more

Good day @user99084,   Let me help you move the revenue from your current account to your Non-profit Revenue sub-account.   If you already have an existing sub-account, all you need to do is run a report to view and edit the transactions to select the right account for your donation.   Here’s how:   1.    Go to Accounting. 2.    Click Charts of Account. 3.    Locate your current account. 4.    Click the View register drop-down arrow and select Run Report. 5.    Click to open the transaction. 6.    Select the sub-account. 7.    Click Save and close.   Let us know if you have any other concerns by posting below. Have a wonderful day! ... View more

Hi @heymrdjentservic,   Let's edit your recurring invoice template to stop it from getting sent to your customer.   Here’s how: Go to the Gear icon. Under List, select the Recurring Transactions. Edit the template. On the Type option, drop down the arrow and select Unscheduled. By selecting the unscheduled option, your customer will no longer receive a recurring email from you. Click Save template. You can also read this article for more information: How to Edit a Recurring Template   Feel free to post again if you still have other concerns. Wishing you and your business all the best! ... View more

Hi @sbgcpa,   Let's review where these check and deposit come from, and get this fixed from there.   There's a great chance that one of the transactions you're seeing is manually entered in QuickBooks Online (QBO). Let's go to your Audit Log to identify which one of them needs to be deleted.   Here's how:   1. Select the Gear icon on the Toolbar. 2. Under Tools, select Audit Log. 3. Select the Filter button. 4. Use the fields on the Filter panel to easily find the deposit and check in question. 5. If you see any of the two was manually created in QBO, click on it. 6. On the transaction page, click on More at the bottom. 7. Choose Void.   This way, only one of the transactions can be matched with your Intuit Payments deposit.   You may also want to read this article for more details about audit log: The Audit Log—What It Is, How to Use It.The Audit Log: What it is, how to use it Feel free to let us know if you need any other help. We're always here for you. ... View more

Hi  @SilverFox,   You'll be glad to know that you can easily split a downloaded check by double-clicking on it. Let me show you how.   1.  On the Banking page, select the For Review tab. 2. Double-click the check. 3. Click Split. 4. Choose a category in each line. 5. Select a project in each line under the CUSTOMER column. 6. Enter the split amounts in each field. Make sure they all total with the check's amount. 5. Click Save and add.   You can also read this relevant article if you have time: Add and Match Downloaded Banking Transactions.   Feel free to post again or comment below if you have any other questions. Have a wonderful day! ... View more

Hi @ctyler   Let's go to your Account and Settings and get your Shipping From field hidden.   But before we proceed. I'd like to clarify if you've added the "Shipping From" field as a custom field. If so, please follow these steps to hide it:   1.    Click the Gear icon. 2.    Under Your Company, select Account and Settings. 3.    Click the Sales menu, then on the Pencil icon on Sales from content. 4.    Unchecked the "Shipping from" under Custom fields, and click Save. 5.    Click Done.   If your scenario is different or if you have other concerns, don’t hesitate to comment below. Have a great day ahead! ... View more

Hi @ycalderon01,   Let's perform a few troubleshooting steps and get you logged in to your QuickBooks mobile app.   Please consider uninstalling and reinstalling the app to start a clean slate. If the same thing happens, please try turning off and on your phone.   If you still get the same result, I recommend contacting our Customer Care team. They have tools which can help them check further why you’re getting this app error and fix it for you.   Here’s how to contact them:   Log in to your QuickBooks account via a browser. Go to Help. Select Contact us. If you have any other concerns, please don't hesitate to post again here in the Community. ... View more

Thank you for getting back to us here in the Community, @brentgray22.   As of now, there isn't an option to delete an account in QuickBooks Online. As a workaround, you can inactivate accounts you don't need.   We appreciate you expressing your thoughts about the usefulness of the delete option. I'd pass this along here on my end so our product development team can take a look at it. Also, from your end, I encourage sending feedback by clicking on the Gear icon and choosing Feedback.   Feel free to post again if you have other concerns. Enjoy the rest of the day! ... View more