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johnny9x
Level 2

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

 
Solved
Best answer March 08, 2019

Best Answers
MaryGraceS
Moderator

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Hi there, @johnny9x.

 

Thank you for getting back with the Community and provide more details about your concern. Allow me to help share other ways to match your deposit to the payments recorded in QuickBooks, and get this straightened out. 

 

You can record the payment with the total amount ($2175) to Undeposited Funds and enter the fee as a negative amount on the Bank Deposits screen when depositing the payment. This way, when you go to the Banking page, you'll match the exact value of the deposit ($175).

 

To start, you need to create an invoice with the total amount of the payments. After that, you need to record the invoice payment.

 

Let me show you how:

  1. Open the invoice.
  2. Click the Receive Payment button.
  3. Select the invoice you created on the Receive Payment screen.
  4. Enter the amount.
  5. In the Deposit to field, choose Undeposited Funds.
  6. Click Save and close.

 

 

After that, enter a Bank Deposit for the Merchant Service fee to clear the balance from the Undeposited Funds account, and move it to your bank account. 

 

Here's how:

  1. At the top right, click the Plus (+) icon.
  2. Select Bank Deposit.
  3. Mark the invoice payment you received previously from the Select the payments included in this deposit section.
  4. Expand the Add funds to this deposit section to add a new line item.
  5. In the Received From column, enter Square as a vendor.
  6. In the Account column, select Bank Charges and Fees or select an expense account you use to track these fees.
  7. In the Amount field, enter a negative fee amount (-0.74).
  8. Make sure the deposit matches the net bank deposit amount.
  9. Click Save and close.

 

Once done, you can now match the bank deposit on the banking page. These resources should help to get you on the right track for matching your bank transactions.

 

Stay in touch if you have any other questions about matching your downloaded bank transactions into QuickBooks Online. I'll be delighted to be your guide once again.

View solution in original post

12 Comments 12
NielyAnnR
QuickBooks Team

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Hello @johnny9x,

 

Let me show you how you can view all payments.

 

Here are the steps:

 

1.    Go to Banking on the left side of your screen.
2.    Select Banking.
3.    Click the name of the business.
1.    Select the transaction and click the Find Match button.
4.    On the Match transactions window, choose the specific date to show all transactions that match with the deposit.

 

You can also go through the Find matching transactions section in this article for more information: Add and Match Downloaded Banking Transaction.

 

For any other concerns, please feel free to post again here in Community. Have a wonderful day!

johnny9x
Level 2

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

I followed the steps listed below, however I only see payments LESS THAN the deposit amount.  I want to view all my payments for a certain day even if they are MORE THAN the deposit amount.  Any idea how I can do that?

Catherine_B
QuickBooks Team

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

You can filter the date range of the downloaded bank transactions to view all the payments, johnny9x. 

 

If you still can't see the transactions, you can click the Update now button at the upper-right corner of the Banking page. 

 

Here's how you can set the date range: 

  1. Go to the Banking page and then choose Banking
  2. Click the For Review tab. 
  3. On top of the DESCRIPTION column, click the filter icon to show details. 
  4. You can choose or enter the Date, From and To.
  5. Then, click Apply

Let me know if you have other concerns. 

 

johnny9x
Level 2

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Let me try to be more clear, my payments are in Quickbooks however I cannot view them after clicking "Find Match" if they are LARGER than the deposit amount.

 

For example:

I have payments ranging from $10 to $700 on March 2.   If I click a bank deposit of $175, then "Find Match", I only see payments on March 2 ranging from 0 to $175.   Now if I click on a bank deposit of $1000, then "Find Match", I see all my payments for March 2 (everything from the $10 up to the $700).  

 

I believe Quickbooks is trying to be smart and filters out the higher payments.  Unfortunately this doesn't work for me since my merchant service deposits will withdraw their fees, then deposit the remainder of the deposit (ie: they only deposit $175, when the total payments for that day was $2175 and fees were $2000) . (this happens once a month where the merchant services takes the monthly fees out of 1 day's deposit.  

 

I don't believe there is a solution to this problem, only that I need a feature upgrade to allow me to see all my payments for a day after clicking "Find Match" even when they are higher than the deposit amount.

MaryGraceS
Moderator

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Hi there, @johnny9x.

 

Thank you for getting back with the Community and provide more details about your concern. Allow me to help share other ways to match your deposit to the payments recorded in QuickBooks, and get this straightened out. 

 

You can record the payment with the total amount ($2175) to Undeposited Funds and enter the fee as a negative amount on the Bank Deposits screen when depositing the payment. This way, when you go to the Banking page, you'll match the exact value of the deposit ($175).

 

To start, you need to create an invoice with the total amount of the payments. After that, you need to record the invoice payment.

 

Let me show you how:

  1. Open the invoice.
  2. Click the Receive Payment button.
  3. Select the invoice you created on the Receive Payment screen.
  4. Enter the amount.
  5. In the Deposit to field, choose Undeposited Funds.
  6. Click Save and close.

 

 

After that, enter a Bank Deposit for the Merchant Service fee to clear the balance from the Undeposited Funds account, and move it to your bank account. 

 

Here's how:

  1. At the top right, click the Plus (+) icon.
  2. Select Bank Deposit.
  3. Mark the invoice payment you received previously from the Select the payments included in this deposit section.
  4. Expand the Add funds to this deposit section to add a new line item.
  5. In the Received From column, enter Square as a vendor.
  6. In the Account column, select Bank Charges and Fees or select an expense account you use to track these fees.
  7. In the Amount field, enter a negative fee amount (-0.74).
  8. Make sure the deposit matches the net bank deposit amount.
  9. Click Save and close.

 

Once done, you can now match the bank deposit on the banking page. These resources should help to get you on the right track for matching your bank transactions.

 

Stay in touch if you have any other questions about matching your downloaded bank transactions into QuickBooks Online. I'll be delighted to be your guide once again.

View solution in original post

CloverPaving
Level 1

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

How do i match the transaction when my merchant fees are greater than my deposit amount, thus becoming a debit?

Mark_R
QuickBooks Team

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Matching your merchant fees and deposit is my priority, @CloverPaving.

 

You can utilize the Resolve Difference option to fix your payment difference. This way, it'll match your fees and deposit through its difference until it equals to zero. 

 

Here's how:

 

  1. Click Banking on the left menu.
  2. Go to the For Review tab, then choose the transactions to open.
  3. Select the Find other records or Find match button to open the Match transactions window.
  4. By default, the Match transactions window lists All transactions within the date range, but you can narrow the results.
  5. Use options on the Show drop-down menu to specify the type of transaction you're looking for.
  6. If the transaction you're looking for is outside the default date range, select the From and To date fields to change the dates.
  7. If the amounts are different, you can locate additional matched transactions, or select Resolve Difference to open the Add resolving transaction fields to add the Category and Amount (and, optionally, Payee) of a resolving transaction until the difference equals zero.1.PNG

I'm adding this article to learn more about categorizing transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

DarylGapI
Level 1

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

I'm having this same problem, only it's for an expense. I bought an item with my personal account, and transferred the money from my business checking to m personal, but I only transferred the list price of the item, and didn't include the taxes.  So now my expense is greater than the bank transaction, and it won't show up in my list of matches.

Nick_M
QuickBooks Team

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Good morning, DarylGapl. 

 

Thanks for dropping by the Community this morning, I'm  more than happy to help get you on the right track. If you're trying to make sure your books are accurate and everything is properly accounted for, I would highly recommend reaching out to an accountant. They can look through everything in detail to make sure everything's right where it's supposed to be. If you don't have one, you can check out our Find a ProAdvisor tool. A ProAdvisor is an accountant who is also trained in how to use the QuickBooks Product, just follow the link and enter your zip code and it will show you local ProAdvisors in your area. 

 

I'm also including a couple helpful links for you to check out, they highlight how to categorize and match transactions and enter billable expenses, so moving forward you'll have all the tools to make sure your numbers and books match up.

If there's anything else I can help with, I;m just a few clicks away. Thanks for your time and have a lovely Monday.

DarylGapI
Level 1

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Thanks for the reply @Nick_M , but none of the information you've given me helps.  I can not match an expense to a Bank transaction if the expense is more than that bank transaction.  The UI is lies when it says searching all expenses.  It only searches expenses that are equal to or less than the bank transaction.  Currently I changed the expense to match the bank transaction, and matched it, just not sure what's going to happen when I change the expense to be the real value when the tax portion of the payment comes through.

jelaine
Level 1

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

I feel your frustration and I would just like to talk to a real person. I called the number. I was told by a bot to hand up and sign in to QBO and click on HELP. I did. Then another bot asked me a lot of stupid question. I finally said this sucks. It didn't like that and offered to get a HUMAN....then asked what I need help with! Like, I already explained in writing. Then, lo and behold, no human is availble. The service is not operating at this time. It is 12:08 pm Eastern Standard Time. That is BS!! I pay a lot of money for QBO and just added online payments and it is a nightmare. Nothing matches as the AI wants to match stuff for me. And, I can't figure out who's payments are who's. I am looking for new software.

LeizylM
QuickBooks Team

Quickbooks Online - For my bank deposits, clicking find match only shows payments of amounts less than the deposit amount. How do I view all payments instead?

Thanks for bringing this one to our attention. This isn't the impression we want to leave you with, jelaine.

 

 

I appreciate the time and effort you've spent with one of our support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

 

If the issue persists, I'd recommend reaching back to our customer support team. This way, they can pull up your account and investigate the root cause of this problem.

 

Here's how:

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

You can also check this article for additional guide:

 

 

Reach out to me if you need further assistance when working in QuickBooks. I'll be glad to lend a helping hand. Have a great day!

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