Hi MaryJoyD,I just inactivated the account in question and reran a balance sheet report and the balance in the account still appears "as deleted" but in the tot...
Thanks MaryJoyD,As the account has a balance from the downloaded transactions, inactivating it creates an offsetting entry. Where do that entry go and do I need...
Thanks James. I was on the line with customer service for 2 hours and the issue remains unresolved. I followed all of your outlined steps 1-4 and when I match t...
"The duplicate deposit triggers the Receive Payment option. For us to record the payment, we'll have to manually deposit it to the register. Then, match it to t...
Thank you. I went through the process above and the register showed the initial deposit now as Uncategorized Income. I was able to edit that to Sales and we're ...
