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Font size on display screen is microscopic. What happened?

 
11 Comments
QuickBooks Team

Re: Font size on display screen is microscopic. What happened?

Hello there, @clubsteelvb.


Thanks for dropping by the Community. I'm here to help you fix the display issue on your QuickBooks Online.


It's possible that the zoom function is activated causing the font size to be so small. Let's perform the steps below to resolve the problem.

 

For Internet Explorer and Mozilla Firefox:
1.    Hold down the Ctrl and the plus (+) key to zoom in and make the page larger.
2.    If you have a wheel on your mouse, hold the Ctrl key down and move the mouse wheel forward or back. 


For Google Chrome:
1.    Go to the menu icon (looks like a three-dotted line) on the upper right of the screen.
2.    Locate the Zoom option.
3.    Choose the plus (+) icon to zoom in and make the page larger. It should be set to 100% or lower to display the full page.

 

If this doesn't solve the problem, please check your computer and make sure it fits with the QuickBooks Online requirement display setting. It should be set up like this:
•    Screen resolution set to 1024x768 or higher
•    Dots-per-inch (DPI) set to "Normal" or "100%". We recommend that you maximize the browser window when working with QuickBooks, particularly if your resolution is 1024x768.

 

For more details about this process, please refer to this article: Unable to see the entire page in QuickBooks Online.

 

Once done, you should be able to get the right display setting.

 

That should do it. Please let me know if you have questions, I’ll be here to answer them for you. Thanks for reaching out and take care!

Experienced Member

Re: Font size on display screen is microscopic. What happened?

Font size in Quickbooks Premier Pro 2017 is incredibly small.   

QuickBooks Team

Re: Font size on display screen is microscopic. What happened?

You've come to the right place, CO80021.

 

I've got just the clarification you're looking for regarding the font size.

 

A quick and easy way to fix this is to change your QuickBooks DPI settings. Just a heads up, make sure QuickBooks is closed before following these steps:

  1. Right-click the QuickBooks icon, then select Properties.
  2. Go to the Compatibility tab, choose Disable display scaling on high DPI settings.
  3. Click Apply, then OK.
  4. Open QuickBooks and check to see if the font looks better.

For additional insight on how to resolve this, I'm also including this article: QuickBooks Desktop display issues

 

That should do it. With these resources, I'm confident that you'll be all set with the font size.

 

Keep me posted if you need further assistance with this, or if there's anything else I can do. I've always got your back!

Established Member

Re: Font size on display screen is microscopic. What happened?

Or Intuit could update their software to actually work with modern displays.  Just purchased 2019 and this is ridiculous.  The only way to make it work is to run my machine at half the resolution it is capable of.  Pathetic.

QuickBooks Team

Re: Font size on display screen is microscopic. What happened?

Hello, sacherjj.


We’re currently investigating the root cause of the issue to come up with a fix for all affected users. It will help our research if you subscribe your company to the list of affected users. This way, you’ll also receive notifications once there are updates available. Here’s how to subscribe:

 

  1. Open this article: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-Desktop-display-issues/m-p/201768. 
  2. Scroll down to the bottom part. 
  3. Click the Subscribe now button. 


Drop by again if there’s anything else you need with QuickBooks. 

Experienced Member

Re: Font size on display screen is microscopic. What happened?

The reason for font issues is that Quickbooks was originally designed and coded for the default Windows dot per inch (DPI) value of smaller-100% (96 DPI) decades ago.    Many systems with high resolution display now ship with DPI settings of 125% or 150%.    Until Quickbooks updates their software coding, these problems will persist.            

Experienced Member

Re: Font size on display screen is microscopic. What happened?

and this is the root of the problem.       

Experienced Member

Re: Font size on display screen is microscopic. What happened?

Aldrin --- your solution doesn't work which you would realize if you viewed these threads about the font size.

Experienced Member

Re: Font size on display screen is microscopic. What happened?

Secherjj --- that link doesn't work.    Is Quickbooks really doing anything about it?

Experienced Member

Re: Font size on display screen is microscopic. What happened?

MikiD - that link doesn't work.   

QuickBooks Team

Re: Font size on display screen is microscopic. What happened?

Good day, CO80021.

 

I appreciate your following this thread. I'm here to provide a few details about the Dots per Inch (DPI) settings for QuickBooks. 

 

Yes, you are correct. QuickBooks Desktop is designed to work with the default settings of Windows DPI. 

 

For more in-depth information, you can check the updated article in this link: QuickBooks Desktop display issues.

 

This should point you in the right direction. Let me know if you have further questions. I'm always glad to help.