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Join nowHi there, cjenkinsn411bc,
Let me get the help you need with regards to the challenges that you've encountered on your Scan Manager.
To further isolate the issue, you can follow these steps:
I'm attaching a great resource that you can check on in setting up QuickBooks Scan Manager.
However, if the issue still persist, I suggest contacting our QuickBooks Technical Support team. They'll be able to pull up your account in a secure environment and conduct further investigation to fix the problem.
Here’s how to reach them:
If you have further inquiries concerning QuickBooks Scan Manager, please let me know. I will gladly additionally help you.