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Level 1

Bank Accounts displayed as <CLOSED>?

Hi,

 

Please see attached screenshot of QuickBooks iOS app. 

 

The bank accounts settings display is constantly displaying my banks as “CLOSED”. I have not changed any settings or done any closing of accounts. I have already reached out to support and received no answer. What is going on?

 

Is there an estimated time for when this issue will be resolved? This is happening on any computer, browser and mobile device. It is a QuickBooks server side issue, not a local device or browser issue.

 

Transactions are still downloading it seems but the accounts are marked as closed.

3 REPLIES 3
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Moderator

Bank Accounts displayed as <CLOSED>?

I appreciate you for sharing a screenshot, vwphoton. This helps me to have a visual view of your concern.

 

We've received reports from our customer that has the same issue as yours. Our engineers are working to find the main cause of why your bank account display as CLOSED. 

 

As of now, I'm unable to give an estimated time as to when this will be resolved. Rest assured, once our engineers roll out an update,  either my colleagues or I will post to this thread.

 

Also, if you haven't contacted our Phone Support team, I'd encouraged you to give them a call. This way, your name will be added as one of the affected users. Here's how:

 

  1. Click the Assistant button.
  2. Enter Talk to a human.
  3. Click I still need a human.
  4. Select either Message an agent or Get a callback.SC 02.JPG

     

We appreciate your patience while we're working to have this issue a permanent fix.

Highlighted
Level 1

Bank Accounts displayed as <CLOSED>?

Following. Same issue with Chase. 

Highlighted
QuickBooks Team

Bank Accounts displayed as <CLOSED>?

Hi there, C44play.

 

If you haven't tried some troubleshooting steps, let's do that to rule out any browser-related issue. We can start by opening your account in an incognito or private browser. 

 

You use the shortcut key below:

 

  • Chrome: Press Ctrl+Shift+N.
  • Internet Explorer or Firefox: Press Ctrl+Shift+P
  • Safari: Hold down Command+Shift+N.

Next, go to the Banking page and check if the bank says Closed. If not, let's go back to your regular browser and clear the cache. Here's an article for the instructions: How do I clear my browser cache and temporary Internet files?

 

Otherwise, reach out to our Customer Care Team for further investigation. Before doing so, please check our support hours here. Then follow these steps: 

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Please feel free to leave a reply on this thread if you have any additional questions. Thanks.