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vgardner218
Level 1

Adding a New User to our Account

Our company currently utilizes Right Networks as the hosting of our QuickBooks Enterprise Suite.  We currently have 6 users set up.  We now need to add another user to the system.  It seems that we have lost the instructions of how to do this.  I need a step by step process to follow to set up a new user.  This would include what needs to be done with Right Networks, Intuit and in QuickBooks.  How do the Icons get set up on the desktop and what are all the steps that are needed.

2 Comments 2
katherinejoyceO
QuickBooks Team

Adding a New User to our Account

Hi there, @vgardner218

 

Thanks for visiting the Community today. As an insight, your Right Networks users need to match the number of users of your QuickBooks. And each user will need to have their login info.

 

If you already have the right number of QuickBooks users and just need to create Right Networks users, you can add them through the Right Networks My Account Portal or contact Right Networks support

 

Should you need to add more QuickBooks and Right Networks users, I'd suggest you contact our Customer Care team to add more seats to your QuickBooks license. By then, you can add the same number of Right Networks users.

 

For more insights, check out this article: How to host a QuickBooks Desktop company file. It has answers to help clear out most of your questions about Right Network hosting. 

 

Let me know if you need further help. I'd be around to lend a hand. 

 

 

katherinejoyceO
QuickBooks Team

Adding a New User to our Account

Hi there, @vgardner218.

 

Hope you’re doing great. I wanted to see how everything is going about adding a new user to Right Networks concerns had yesterday. Was it resolved?

 

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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