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boatus
Level 1

After logging into my quickbook app on IOS, it comes up to a "Discount Unlocked!" screen and I can log out or close the app or pay for an account I already have

 
4 Comments 4
Adrian_A
Moderator

After logging into my quickbook app on IOS, it comes up to a "Discount Unlocked!" screen and I can log out or close the app or pay for an account I already have

Hello there, Gracefully23.

 

Let's try resetting your application's data. This way, we can identify what's causing the Discount Unlocked message to populate.

 

You can do that going to the Help menu and then select Reset App Data.

 

You can also take a look at these articles that has the lists of what we can do on the QuickBooks Online app:

 

 

I'll be around if you need help. Take care!

boatus
Level 1

After logging into my quickbook app on IOS, it comes up to a "Discount Unlocked!" screen and I can log out or close the app or pay for an account I already have

I appologize but this is getting frustating!

 

You Cant get tothe "help" menu in the app, if you cant get passed the "Discount Unlock" Screen.

IE. NO Home Page.....

Joesem M
Moderator

After logging into my quickbook app on IOS, it comes up to a "Discount Unlocked!" screen and I can log out or close the app or pay for an account I already have

Thanks for getting back to us, @boatus.

 

I understand what you're feeling now and how important to access your account without any issue. Allow me to help sort this out for you.

 

To start, let's make sure that the app's O'S version is 9.3 or later to get the latest updates. This way, the mobile device is up to date to its most recent operating system version. 

 

To check for an update on a supported Apple device:

 

  1. Go to Settings. Ensure your device is connected to a power source. 
  2. Select General.
  3. Click on Software Update.
  4. The iOS will automatically check for available updates.

 

 Also, we can clear the cache of the mobile app to eliminate the accumulated junk files. You'll have to select Setting General iPhone Storage and choose QuickBooks Online. Then, tap the Offload App. For more details, see the third step through this article: Troubleshooting Quick-Start Guide For The QBO App.

 

However, if the issue persists, I recommend uninstalling and reinstalling the mobile app. It helps boost the app's performance since it'll have a clean slate. 

 

You can also access your company via the browser as a workaround in case you want to pay your account in QuickBooks.

 

I've added our QuickBooks Support page. It contains articles, video tutorials, and more that'll guide you in managing your QuickBooks account.

 

Should you need additional help in completing your task with QuickBooks, you can always find me here. Have a good one.

Kbrolin
Level 1

After logging into my quickbook app on IOS, it comes up to a "Discount Unlocked!" screen and I can log out or close the app or pay for an account I already have

Did this get resolved for you? I’m having the same issue and have already spent an hour on the chat line with Intuit with no resolution. 

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