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Level 1

Can I set up multiple users under one business? I deal with several people all from the same place but from different departments. When I try to add them it won't.

 
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Moderator

Can I set up multiple users under one business? I deal with several people all from the same place but from different departments. When I try to add them it won't.

Welcome to the Community, @rowlandgraphics.

 

Yes, you can set up or add multiple users in QuickBooks Online (QBO) to help your business run more smoothly.

 

To ensure that I'm on the same page, may I know if you're getting any error messages when adding them? Any additional information will help me provide the best resolution.

 

In the meantime, try logging into your QBO account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, try to add them again to double-check. Here's how:

 

  1. Go to the Gear icon at the top right to get to the Manage Users.
  2. Click Add user, then choose a user type.
  3. Enter their name and email address, then hit Save.

 

After that, they will receive an email from quickbooks-email@intuit.com. Have them select the “Let’s go!” link in the email, which takes them to a sign in or account creation page. They need to sign in or enter info to create a new account.

 

For more information, consider checking out these articles:

 

 

Please let me know how it goes or if you have any other issues or concerns in the comment below. I'll be here to assist. Enjoy the rest of the day!

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Community Champion

Can I set up multiple users under one business? I deal with several people all from the same place but from different departments. When I try to add them it won't.

The number of regular users you can add is determined by the subscription level you are on,

Simple Start - 1 user, you only

Essentials - up to 3 

Plus -up to 5

Advanced - up to 25

 

These are regular users, even with restrictions. This does not count your Accountant users nor does it count the essentially unlimited reports only users you can add.

 

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