Cannot accept an invitation

I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.

Have them delete the original invite and send to the email address on your QBOA acct.  It should work.

I have received invitation from almost 13 clients but facing same issue. I cannot ask my clients to send me again as, this is quite un professional. Is there any way so i can accept them?

Hi,

Thanks for your help. I am sorry to say, I tried on both i.e. Chrome and IE. even I refresh cache but still system is not giving me sign in option for account that I already own.

Thanks

Hi, Arslan Latif.

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

I appreciate you for taking the time to follow the other options and troubleshooting steps provided by @lynda and MikiD just to resolve this issue. In this case, I encourage you to get in touch with our Care Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.

Here's how to contact our phone support: 

1. Go to: Get help with QuickBooks Online.
2. Click the contact us link. 
3. Select the Search for something else, and type-in Customer Support. 
4. Click Search.
5. Scroll-down and click Get Phone Number. 

You may also check this article for additional reference: How to add a client to QuickBooks Online Accountant.

Please know that I'm just a post away if you have any other questions. Wishing you and your business continued success. 

I have this same problem from the other end.  Inviting users to access quickbooks online company account, when they already have a quickbooks login (for Quickbooks Payments, or employee paystub access to their own payroll, they get the message:  

"Your administrator has not granted you access to
QuickBooks Online Plus.

Please contact your system administrator with any questions"

Hey there, @TaxCatSC. Happy to help out here.

The most common reason that you receive this error is due to cache and cookies in the browser preventing the backend from registering the invite. Your browser stores these files to speed up websites, but over time if not cleared, they can cause issues like this. I recommend telling your employee's to copy the link in the invite email and opening it inside of an incognito or private window in their browser. My colleague has outlined the steps for doing so above.

Once you've done this, keep me updated here. I want to ensure your employees are able to access QuickBooks Online as soon as possible. Have a wonderful Tuesday!

I (the employee) has tried to do this, and now I get an error message saying "oops, something went wrong" with no other information...

Good to have you here, CheerUNC19.

Thanks for performing the steps provided by my colleague above. Let me additional information about your concern.

If you're trying to access a company file but unable to receive the invitation, you may request the Master Admin to re-send it so you can sign and be able to access their books.

However, if you're trying to access the Workforce, we have similar reported issues about employees getting the same error message after accepting an invitation. This has been worked on with our engineers to get this resolved for you.

I'd suggest reaching out to our Customer Care Support team so you'll be added to our lists of affected users. This way, you'll be notified via email once an update is available.

 Here's how:

1. Go to Help.
2. Click Contact Us.
3. Enter getting an error message, "oops something went wrong" as your concern.
4. Click Let's talk.
5. Choose either to Start messaging or Get a callback.

Let us know if you have any other QuickBooks concerns. We're here to help.

Hi - Were you ever able to get this resolved? I'm having the same issue.

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@cindisherrod wrote:

I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.

---

Good day, chris_harris_CPA.

You can create and accept multiple accounts using the same email address. Everytime someone sends an invitation and you accept it, you'll be asked to enter your details to set up your access.

It'd be best if you can use the same password so that all accounts associated with that login credentials will be listed when you log in. Then, all you have to do is to select which account you'll want to work with.

You can follow these two steps if you're logged in and want to switch to a different account associated to the same login credentials:

1. Go to the Gear icon.
2. Click Switch Company.

If you're using QuickBooks Online for Accountants, all your clients will show on the Clients tab once you accepted the invitation. You can also check these links about adding and accepting user invites:

• Can’t accept an accountant invitation

• Add a new client in QuickBooks Online Accountant

Please comment again if you have other concerns. Stay safe and healthy!

In my experience except for an accountant account, its near impossible to have more than one type of intuit access with the same email login, there are all sorts of errors that happen when trying to add a new type of access to the same email and given that the worst problems I've had are with gopayment app, it can't be fixed by clearing cache or cookies.  I've had to create two different logins for the same email address to access gopayment app and https://merchantcenter.intuit.com/  since a client takes credit card payemnts primarily on a desktop (https://merchantcenter.intuit.com/) but also has set up an iPad with gopayment  app (same account) for new cards that a swiper can't read.  I had to create an email alias so that there were two separate email accounts goign to the same place, thankfull payment only users aren't billable in quickbooks online, or it wouldn't be possible to even manage that workaround without paying more.

I need to login to my payroll for a&e homecare an I can't

I can help you figure this out, Sblanding.

Let's make sure that you have access right to the payroll page. Only the Master Admin, Company Admin, and users who have access to payroll can log in to the account. Here's how to check if you have payroll access:

1. Go to the Gear icon in the upper right corner.
2. Select Manage Users.

To learn more about QuickBooks Online user access rights, please check these resources:

• Add and manage users in QuickBooks Online.
• User roles and access rights in QuickBooks Online.
• Managing accountant users in QuickBooks Online.

Please let me know if you have any additional concerns related to managing users in QBO. I'll be right here to help.

I'm having a similar issue.

I have a Workforce account to view my personal paystubs, but my employer has sent me a link to join my companies QuickBooks Online Essentials team. When I follow the link (which I have tried opening on multiple browsers, devices, private tabs, incognito, etc), it wants me to create an account. When I attempt to create an account, it won't let me since I already have one with that email.

However, when I click to Log In, I will type in my correct log in information and then it brings up an error that says, "There's an issue on our end. We're on it."

But they've been "on it" for over a month now since that is how long ago we started attempting it.

They have deleted and resent the invitation multiple times to no avail.

I should add that I have no other emails or user ID's on quickbooks other than the one I use to log in.

Thanks for sharing the exact message that you're getting, jslfl.

Let me also help with your question about the error that you're getting when accepting the invitation. 

I would recommend contacting our Chat Support Team so they can add you to the list of affected users. You can reach out to them through this link: chat with us.

In the meantime, you can ask your employer for a copy of your paystub while the issue is being worked on. 

Let me also share these articles for additional guidance and reference:

• View Your Paychecks and W-2s in QuickBooks Workforce
• Contact Us for Help With a Potential Issue With W-2s Downloaded from QuickBooks Workforce

Don't hesitate to reply to me if you want to share more details. You can also visit us again and post new questions if you need more help when working in QuickBooks.

It still lets me log in to my Workforce as normal. It only gives me the error when I try to log in through the invitation link. 

Thanks ! Yes the incognito window worked for me.  

After about a month of no help from QuickBooks Online Support I started trying everything I could think of to be able to accept an invite as a user. I noticed my User ID e-mail did not match my E-mail address on my QBO account. Once I correct this so that both were the same I was able to accept the invite. 

-Login and click your Initial icon at the top right

-Click Manage Your Intuit Account 

-Click Sign-in & Activity

- Verify your User ID and E-mail address are the same. 

Thank you! Updating my username and email address to match the email address in the invite worked.