Cannot LOGIN to QB Self-Employed - initial login stuck at "We're Fetching Your Data".

Thank you for bringing this to our attention, @george44.

Let's get you logged into your account and fix the fetching data issue.

First, let's use a private browser or an incognito window upon logging in to your account to isolate the hurdle. This mode is free from cache files that avoid storing internet data.

Here’s how:

• For Chrome, press and hold Ctrl+Shift+N.
• For Firefox, press and hold Ctrl+Shift+P.
• For Safari, press and hold Command+Shift+N.

When you logged in successfully to your account, clear the cache of the browser that you're currently using. You can reference the Clearing cache and cookies to fix issues article for detailed guidance.

You can also use a different browser since every browser uses a different cache storage folder on your computer.

This can help resolve fetching data errors.

Another workaround is to fix it by clicking the Forgot your user ID or password link to renew your password. See this article for the detailed steps: Reset your password or recover your user ID in QuickBooks Self-Employed.

Feel free to comment below if you need further assistance in logging in to your account. I'll be here to help you.

Tried everything you suggested and still experiencing the same problem - "fetching data" is frozen and NOT LOADING data.  Help!  There are multiple posts today w/ this same problem - it is obviously a QB Self Employed system/server problem.

I did all of the things you suggested and am still experiencing the same problem - stuck at "We're Fetching Your Data".  Help!  There are many QB Self Employed users posting the same issue/problem today so why hasn't QB addressed this system/server problem?

Hello, George. 

We'd like to address the We're Fetching Your Data message when logging in. I appreciate taking the time to do what my colleague had suggested. 

We need to take a look at the system and see what's going on. To do that, we'll access your account and see what's preventing you from accessing the data. Though, we're unable to do it here.

Our Self-Employed agents have the tools to do this and help you log in to your account. Since you can't access it, you'll want to use this direct chat link to reach out to them: QuickBooks Self-Employed Direct Chat link. 

Our support agents are available from Monday to Friday 6 AM to 6 PM Pacific Time. 

After finding out the issue and fixing it, you can start working on your Self-Employed account. If you need help categorizing your transactions, you can check this article: Categorize transactions in QuickBooks Self-Employed.

I'll address any other questions you might have for your Self-Employed account. Just reply to this thread and I'll be there for you. 

Same issue and none of the suggestions work. As for the Self Employed agents, none are available until Monday. Please tell me someone is looking at the server end.

I appreciate you for letting us know about this, @p2gt.

It's my priority to ensure that you'll be able to utilize QuickBooks Self-Employed smoothly.

If you've already tried the steps shared by Jovychris_A above and the problem continues, I'd recommend contacting our our Customer Care Team. They have the tools that can investigate the root cause of this behavior and apply a fix.

To reach them: 

1. Click on Assistant at the top.
2. Type in Talk to Human.
3. Select I still need a human.
4. Choose your preferred way to be connected with our representatives.

If you haven't done so, please give it a try and let me know how it goes.

I'll be around to help if you need anything else. Just keep me posted by leaving a reply below. Take care!

I can't believe that QB Self Employed has not fixed this server/system problem that has been going on ALL WEEKEND - customer service is closed on the weekends and I HAVE TRIED EVERYTHING THAT WAS SUGGESTED AS A POSSIBLE FIX for the login stuck at "We're Fetching Your Data".  There are tons of customers posting the same problem - why haven't the software engineers for QB Self Employed addressed this/fixed this? Do they not work on the weekends when something like this happens?

Similar thing happening to me as well.  Hard to understand how it wouldn't be fixed after 2 days...

I can help you with logging in to your account successfully, @jwiggins1030.

You can clear your browser’s cache to resolve this. You can follow the steps provided by Jovychris_A above. Here's how to clear cache and cookies to fix issues when using QuickBooks. Restart your browser right after.

In the meantime, you can log in to your account using our mobile apps. You can get them using these links:

• Android - https://play.google.com/store/apps/details?id=com.intuit.qbse&hl=en
• IOS - https://itunes.apple.com/us/app/quickbooks-self-employed-mobile/id898076976?mt=8​

In case you're still having an error logging into your account, I suggest reaching out to our Customer Support. They can check your account in a secure environment and isolate this error and help you resolve it. 

Here's how to reach them:

1. Go to the Assistant menu from the top bar.
2. Enter Talk to a human and select I still need a human.
3. You'll now be provided with support options that is available at that time.
4. Choose if you'd like to Message an agent or Get a callback. 

Check the following article for detailed guidance in reaching out to our Customer Support and their support hours: Contact QuickBooks Self-Employed Support.

Let me know if there's anything that I can help with your account. Take care and have a wonderful day!

I have been having the same issue for 1 month despite paying for this service - it's absolutely unbelievable!!!

Hours spent with chat support, sending emails, showing screenshots and no one is actually fixing the issue except to reply with 'chat to our support team'.

It's tax time and we can't access our own data!!!

Hi there, STY-432.

I know the importance of filing your tax on time. This isn't the kind of service we want you to have. I can share additional information so you'll be able to log in to your account.

As I've checked, I can see that the investigation about the error prompted "We're fetching your data" when logging in to QuickBooks Self-Employed account has been closed. Can you perform the troubleshooting steps provided by my colleague Jovychris_A again? Then, you can reload your browser and clear the cache should allow you to get logged in successfully.

Alternatively, you can utilize our QuickBooks Self-Employed mobile app. The app can help you organize your account and ensure you're ready for tax time. You can download the app through the App Store for iOS devices and Play Store if you're using Android. If the issue continues, I'd recommend reaching out to our QuickBooks Support. They'll be able to pull up your account and submit a new ticket for further investigation.

In addition, I've got these helpful articles for more insight about preparing a report for tax filing: 

• QuickBooks Self-Employed annual tax guide.

• Get quarterly and annual tax info from QuickBooks Self-Employed.

You can add any details below if you need further assistance with your account. I'm always here to help you.

Yep this is also an issue for one of my clients. Not happy to say the least.

Spent the last 5 days with support offering useless advice and nobody is putting it right. Now just getting 'It is being investigated'. Total waste of space which is costing me money and WILL cost QB all my business if this isn't sorted pronto!

Did you ever get this sorted? I'm having the same issue. Tech support does deserve the title 'Support' in the description.

At this point I'm considering just signing onto Xero and starting my return from scratch.

This was a query for when I was setting up a new client. I resolved it? by setting up a new account. It was fine because there was no data to transfer etc.

Support was less than helpful, In fact, I have had a few problems in the past and have had to find ways to fix it myself.

Having this issue trying to log in on iPhone, keeps saying payment needs updating , when it's done still the same ?

I appreciate you for bringing this to our attention, @NC1973.

I understand how frustrating this scenario is for you. Being unable to access your account may cause some delay in your business work and productivity. That is why I'm here to give you a solution to the issue you encountered. 

We need to look into the system and figure out what's going on. To do so, we'll log into your account and look into what's preventing you from accessing your QuickBooks App. 

Please contact our support team by logging into QuickBooks Self-Employed (QBSE) using a standard web browser. 

Here's How:

1. Log in to your account in a web browser.
2. Click the Help button.
3. Hit Contact US.
4. Enter the error you encountered then select Continue.

5. Choose Have Us Call you to talk or Chat with a representative.

You are welcome to visit us if you have any additional questions concerning your QuickBooks account. I'm looking forward to discussing the subject further. Have a delightful day ahead.

Are you honestly suggesting we login in order to get help logging in???? I am having this same issue and it happens ALL THE TIME!!! it doesnt make any difference if I use a different browser.. the only thing I find that helps is when I am sent and email from Intuit that has a link that logs me in then it works for a while.. I cannot get into my account or request assistance

Hi there, hewyp06.

Welcome to the QuickBooks Community. I can see that things have been challenging for you about being unable to login into your QuickBooks Self Employed account. With this, I'll be sharing troubleshooting details to ensure you can log in to your QBSE account smoothly. Before that, let me provide clarification about the steps shared above about using standard web browser. 

Sometimes you're having trouble signing into your account due to different reasons. With this, if you forget your sign-in info and that is why you cannot get into your account, you can try entering your phone number. Then, Intuit will text you a one-time code to access your account.

If the issue continues to occur, you can open this article to see further details on how you can perform another step to fix the issue: Get help if you can't sign in to your QuickBooks Online account.

On the other hand, if you're unable to log in to your QBSE account via the app, yes, you'll have to use the web browser mentioned above to log in to your account. This allows you to operate and continue working on your company data. Also, contact our support if needed to investigate the cause of why you can't to log in your account using an app or browser.

Additionally, you can utilize our QBSE test drive and you'll be directly routed to the QBSE account without entering your email address and password so you can reach our support.

Lastly, you may refer to this article to view various information on how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

Please don't hesitate to click the Reply button below if you have other concerns about logging into your QBSE account. I'm always here to help, hewyp06. Have a great day!

I have had this same issue for a week.. tried ALL community forum post fix suggested resolutions and workarounds.  I am getting the lockout error. I cleared cache. Tried different browsers. Cannot even get to the option to change the password. . This is ridiculous to just sign in.

Hi, FBCCPS. I can see the frustration being caused by this behavior while accessing your account. I want to isolate this issue as early as possible so you can go on with your business.

I appreciate you for trying some troubleshooting steps to recover your account. Since the options didn't work, I recommend reaching out to our Support Team for now. This way, a live representative can look into your account securely and unlock it for you.

To contact support:

1. Access our QuickBooks Self-Employed (QBSE) test drive.
2. Follow the steps provided here to get connected with an agent: Contact QuickBooks Self-Employed Support.

Once you can sign in to QuickBooks, you're now ready to work with your transactions. 

If you have other questions, feel free to mention my name in the comment section below. I'm always here to help. Wishing you a good one!

I have been in touch with support for several days and tried the incognito solution without a positive result.  Support said they would monitor the issue without providing a resolution.  In the meantime I paid for a service 
I cannot use and QB refuses to refund me.  Any thoughts?

Why can't I log into quickbooks self-employed?  It just goes to a blank screen.

Welcome to the Community, JT. 

I'm here to ensure you can login to your QuickBooks Self-Employed successfully. Let's perform basic troubleshooting steps to determine if your blank screen issue is browser-caused. To do so, we can open incognito or private mode by using these keyboard shortcuts: 

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can log in to your account using incognito, you can go back to your regular browser and clear your cache to delete stored site data and improve your system performance. Also, use an updated browser to run your QBSE account without inconvenience. 

Once you can log in to your account successfully, you can check this article on categorizing transactions from your bank properly: Categorize transactions in QuickBooks Self-Employed.

Feel free to get back to us by leaving a reply below if you need further assistance logging in to your account. The Community forum is always here to help you.