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Level 1

Company management?

I'm the sole QB user at my company. The current QB version that we're using (2017 Premier) is registered under my boss' name and his email to which I obviously don't have access to.

 

Since we're about to upgrade to the 2020 Premier version, is it possible for me to just go ahead and purchase the 2020 version under my name and my email and then taking the 2017 qbb file and opening it in the new version? This way, I don't have to always rely on my boss involvement when I reach out to customer service and ask him to forward emails to me?

 

The reason I want to do this is because my boss hard man to reach and he's never in the office so I usually don't get a response to him for at least several hours, or even a day or two later. Which means issues can't be resolved until I hear back from him.

 

Thanks in advance.

Solved
Best answer June 04, 2020

Best Answers
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QuickBooks Team

Company management?

Hello, @belly1026

 

Yes, you can have the QuickBooks Desktop 2020 registered under your name. Then, restore the file after installing.

 

First, try to check if QuickBooks Desktop 2020 is compatible with your desktop. Check this article for more information: System requirements for QuickBooks Desktop 2020

 

Once done, you can go to the Downloads & Updates page to get the download link for the version of QuickBooks you purchased.

 

From here, you can now activate your QuickBooks Desktop for Windows. See this download QuickBooks Desktop article for more information. 

 

You can now restore the 2017 QBB file. For detailed guidance, read this article: Restore your file

 

Let me know if there's anything you need assistance with. I'm always here to assist. Have a great rest of the day!

View solution in original post

2 Comments
Highlighted
QuickBooks Team

Company management?

Hello, @belly1026

 

Yes, you can have the QuickBooks Desktop 2020 registered under your name. Then, restore the file after installing.

 

First, try to check if QuickBooks Desktop 2020 is compatible with your desktop. Check this article for more information: System requirements for QuickBooks Desktop 2020

 

Once done, you can go to the Downloads & Updates page to get the download link for the version of QuickBooks you purchased.

 

From here, you can now activate your QuickBooks Desktop for Windows. See this download QuickBooks Desktop article for more information. 

 

You can now restore the 2017 QBB file. For detailed guidance, read this article: Restore your file

 

Let me know if there's anything you need assistance with. I'm always here to assist. Have a great rest of the day!

View solution in original post

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Level 13

Company management?

@belly1026 

As another option, ask your boss to open CAMPS with his credential or ask his credential instead to speed up the process. Make sure you can find your 2017 license information in the CAMPS. Then you may assign yourself as the Primary Contact to replace your boss.

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