Error "Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region." but both are US

I appreciate you taking the time to express your concern regarding accepting your client's invitation, @fffcpa. Let me assist you in resolving the issue of being unable to accept the client invite.

At the moment, the option to accept an invitation from a different region is unavailable. This is why you're encountering an error message. To resolve this issue, I recommend reaching out to your client and ensure that both you and your client are using the same regional version of QuickBooks Online (QBO). One way to check the region is by reviewing the home currency in the settings. Follow the steps below:

1. Go to the Gear Icon, and select Account and Settings.
2. Select the Advanced menu, and click Currency.

If verified not in the same region, you can subscribe to a new company for your client by reaching out to your client to verify for their region. Here's how to subscribe:

1. Go to this link: https://quickbooks.intuit.com/ph/pricing/.
2. Scroll down to the Select Country dropdown.
3. Choose the country for your client.
4. Then follow the onscreen instructions to complete the process.

However, if verified that both you and your client region are from the US, we can perform some troubleshooting steps to determine if the issue is related to your browser. You can use the following keyboard shortcuts based on the type of browser you are using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.

You might want to check these articles to give you more insight on how to manage your accountant in QuickBooks:

• Managing accountant users in QuickBooks Online
• Add and manage users in QuickBooks Online

Let me know if you need more help accepting invitations or other tasks in QuickBooks. I'm always here to help. Take care.

@fffcpa 

Open a trial QBO account with another email address and invite your QBOA account. Did you encounter the same error message?

I am still getting the same error even in incognito mode.

I appreciate you for performing the troubleshooting steps on your end, 

fffcpa. Please know that we've received similar cases or reports about getting an error accepting the client invite. Let me route you to the right support team to assist you further on this matter.

I recommend contacting our QuickBooks Support Team to be added to the affected users list, ensuring you receive email updates on the investigation's status and resolution. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) icon.
3. On the Assistant tab, enter Talk to a human.
4. Enter a short description of your concern and press Enter.
5. Select Contact Us to connect with a live support agent.
6. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

In case you need steps on how to keep track of clients and update the list, you can read this article: Manage clients in QuickBooks Online Accountant.

Please feel free to leave a comment below if you have other concerns about accepting a client's invitation in QuickBooks. I'm always ready to help. Take care, fffcpa.