I called Intuit to purchase QuickBooks Desktop at the end of 2019. The woman on the phone offered me a special deal where I would have access to support, etc. for a year, only $199. I asked her if I would have access to QuickBooks Desktop after the year is over. She assured me I would. After a year goes by I am locked out of QuickBooks. I call them. They tell me that I purchased a subscription and it expired. I told them that is not what I wanted and that there salesperson lied. So then the person tells me they don't sell QuickBooks Desktop for $199. They force me to pay another $199 to get QuickBooks Desktop. They give me a new license number. Another year goes buy. My computer crashes. In November 2021, I contact QuickBooks to get my license & product number because the ones I have written down are from my original purchase and won't work when I try to install QuickBooks desktop. I spend over 10 hours on the phone with different support people. I give them all of my information. They spend hours telling me that they can't find my account and that I again need to purchase QuickBooks. I finally speak to someone that uses my original license. She said that it had been cancelled. (Yes, proving that I paid $199 a second time to access software I already paid for.) So she re-enables the original license. She tells me that my license is to access QuickBooks Desktop in perpetuity and that I should be able to send bills for up to 3 years after I purchased it. She gives me a new product number to work with my license. I'm able to install QuickBooks and send a bill. At the end of December, 2021, I am no longer able to log in. So once again, I am on the phone with support. I am getting the same run around. We can't find your account. Your license number isn't bringing up an account. I give them all of the information I have, the license number, I tell them I can show them the invoices that I have been sending, or the fact that I have been receiving payments through QuickBooks all year. It doesn't matter. They can't find my account so they can't help me. IT'S NOT MY FAULT YOU LOST MY ACCOUNT. FIX IT!!! The absolute worst company I have ever had the misfortune to work with.
