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Level 1

Help - anyone else having a hard time connecting QB with firstbanks.com ?

 
5 Comments
Moderator

Help - anyone else having a hard time connecting QB with firstbanks.com ?

You've reached the right place for help, info1274.

 

Is this your first time to connect your First Bank with QuickBooks Online (QBO).  If so, may I know if you have encountered an error? This will help me find the right solution.

 

Common reason why this happens is when an incorrect bank name is used when trying to connect your account with QBO. Make sure to verify the name of the bank from the list as there are some banks that have multiple names.

 

Here's how:

  1. Select Banking from the left menu.
  2. Click Add Account.
  3. Search your bank or use the correct URL when you log in to your bank's website.
  4. Enter your bank's username and password.
  5. Select the type of account.
  6. Choose how far back you want to download bank transactions.
  7. Click Connect.

You can also read through this article for the detailed steps: Connect and add bank and credit card accounts to QuickBooks Online.

 

If you've already connected your bank with QBO before, you'll just need to update your bank account to refresh the connection.

 

I'd be happy to show you how:

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
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The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Level 1

Help - anyone else having a hard time connecting QB with firstbanks.com ?

I’ve done all of this - has my account connected in the past. I recently changed my password. 

 
They want a verification code and that part of QBs system no longer works. 
Level 1

Help - anyone else having a hard time connecting QB with firstbanks.com ?

Also - firstbanks.com requires 3 pieces of information. Not 2. 

user ID 

username 

password

 

i have tried all the combos and the authentication part does not work. 

anyone able to fix this?

Moderator

Help - anyone else having a hard time connecting QB with firstbanks.com ?

Thanks for keeping us updated, info1274.

 

I know how important it is to get your bank connected with QuickBooks Online. I'm determined to help you get this working so you can get back to business. In order to move forward, I suggest contacting our QuickBooks Care Support. They can use a special tool to take a closer look and help connect your bank (First Bank) with QBO.

 

Here's how you can reach us:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

 

Come and visit us again if you need help. It will be my pleasure. Stay safe and have a great day ahead!

Level 3

Help - anyone else having a hard time connecting QB with firstbanks.com ?

If you attempt to update Quickbooks at the same time you are logged in to the bank site, it will kick you out of both places. FirstBank does not have a very good setup.

Need to get in touch?

Contact us