Help - anyone else having a hard time connecting QB with firstbanks.com ?

You've reached the right place for help, info1274.

Is this your first time to connect your First Bank with QuickBooks Online (QBO).  If so, may I know if you have encountered an error? This will help me find the right solution.

Common reason why this happens is when an incorrect bank name is used when trying to connect your account with QBO. Make sure to verify the name of the bank from the list as there are some banks that have multiple names.

Here's how:

1. Select Banking from the left menu.
2. Click Add Account.
3. Search your bank or use the correct URL when you log in to your bank's website.
4. Enter your bank's username and password.
5. Select the type of account.
6. Choose how far back you want to download bank transactions.
7. Click Connect.

You can also read through this article for the detailed steps: Connect and add bank and credit card accounts to QuickBooks Online.

If you've already connected your bank with QBO before, you'll just need to update your bank account to refresh the connection.

I'd be happy to show you how:

1. Go to the Banking tab.
2. Select the bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
   

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

I’ve done all of this - has my account connected in the past. I recently changed my password. 

Also - firstbanks.com requires 3 pieces of information. Not 2. 

user ID 

username 

password

i have tried all the combos and the authentication part does not work. 

anyone able to fix this?

Thanks for keeping us updated, info1274.

I know how important it is to get your bank connected with QuickBooks Online. I'm determined to help you get this working so you can get back to business. In order to move forward, I suggest contacting our QuickBooks Care Support. They can use a special tool to take a closer look and help connect your bank (First Bank) with QBO.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Come and visit us again if you need help. It will be my pleasure. Stay safe and have a great day ahead!

Hi,

was this solved?

I’m also running into issues trying to connect 1firstbank.com commercial account to QBO because of the 3 pieces of info required to login to 1firstbank.com.

Neither QBO or 1firstbank.com have been helpful.

@Skotch 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

@Fiat Lux - ASIA 
I'm trying to connect the account directly to QBO not upload pdfs via a pdf reader like the one you mention. 
As the OP mentioned 1firstbank.com has 3 pieces of ID required to sign in. QBO only has space for two. So far no combo of the PW, ID, UN works. 

Has anyone been able to do this?

Let's make sure this will be taken care of, Skotch.

I know how convenient it is to connect to 1firstbank.com without any issues. I'll take note of this and will let our product team know. At the same time, I suggest checking out the Customer Feedback page if there's a similar request being submitted. If so, you can vote for it. Please know that the more votes we received, the greater chances of having this request to be implemented. 

However, if you don't find a similar one, you can personally submit feedback. At the same time, you'll also want to utilize our third-party application at the moment. You can check out its reviews and ratings to make sure you're choosing the right app that fits your needs. 

Additionally, once you've connected your bank, QuickBooks downloads the latest bank transactions and tries to match them with what you entered in QuickBooks. For more information, please go through this article for your guide: Categorize And Match Online Bank Transactions In QuickBooks Online. 

Reach out to us if you have any concerns about connecting with your bank. We're here to make sure that everything is taken care of. 

Resolved:
I found it.
After speaking with Firstbank Employees and being told it wasn't possible.
Turns out they had a how-to sheet online.

To Connect an Account:

1. 1.Choose Transactions > Banking.
2. 2.In the upper right-hand corner, click Add Account. (Note: If all accounts are being changed, Quickbooks may default to Step 3 below)
3. 3.Enter FirstBank Online – Cash Management in the financial institution search bar, then click Find.
4. 4.Click the link for FirstBank Online – Cash Management/ www.firstbankonline.com (You may have to scroll down to view the link).
5. 5.Enter the primary user's internet banking login credentials (for the business site) and click Log In.
6. 6.If any challenge questions are asked, enter the answer and click Log In.
7. 7.Check the box to the left of the account you want to connect and click the Quickbooks Account drop-down menu to choose the Quickbooks Account (this is from your Chart of Accounts). If you don't have the account created, you can click +Add New at the very top and create the account.
8. 8.Click Connect. This will take a few minutes. When it is finished connecting, click the blue That's it, I'm finished! button.
9. 9.After your download finishes, click the New Transactions tab to see what was downloaded.

chrome-extension://oemmndcbldboiebfnladdacbdfmadadm/https://www.firstbankonline.com/wp-content/uploads/2017/06/QuickbooksPersonaltoBusiness.pdf

YES! I was connected perfectly. Received error message on 9/6 that my FirstBank Virgin Islands was connecting. I have been trying to get reconnected since. Multiple escalations by the QB support team. So far nothing has worked. Different browsers, different devices.. incognito.. I need help as well. 

Welcome to the QuickBooks Community!

I appreciate all the efforts you've exerted to reconnect your bank account to QuickBooks Online (QBO). Let's perform some banking troubleshooting steps so you can get back to working order.

Before we start, did you receive any error message when reconnecting your bank account? Any additional information could help us provide the best resolution.

In the meantime, you'll want to check with your bank's website to check for any announcements or maintenance that causing the error. They may have issues on their end that you're unable to connect your bank to QBO.

If there's nothing, you'll want to use the bank's URL when connecting it to QBO. Here's how:

1. Copy your bank's URL.
2. Sign in to your QBO account.
3. Click Bookkeeping or Transactions from the left menu.
4. Select Link Account.
5. Enter the URL of your bank in the Search field.
6. Follow the on-screen transaction to complete the connection.

Once you have successfully connected your bank account, QuickBooks will download the last 90 days of transactions. Then, you can categorize them and put them into the correct account.

Come back to this post if you have other concerns or follow-up questions about connecting your bank account. I'm always here to help.

@StaceyRicc 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

I have contacted my bank. No issues that they know of... I have spent hours on the phone with QB support. When I try to connect to my bank through QB's, I get the error message...

"Somethings Not Working 

Hello there, Stacey. 

We recognize the importance of this matter and that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). We've checked here on our system, and there's an ongoing investigation about not being able to connect Firstbank to the program. Our engineers are aware of this, and they're already working on a resolution to address this situation. We'd recommend contacting our Customer Care Team so they can add you to the list of users affected by this situation and receive an update regarding this matter. We'll input the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Feel free to visit this page: QuickBooks Online Support.

In addition, we've got these articles to help you manage bank transactions, reconcile an account, and ensure your data stays accurate inside the program:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.
• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.

If there's anything else you'd like us to help you with or a task you'd like to accomplish inside the program. Please don't hesitate to visit the Community space or comment below. Rest assured. We've got your back, and we'll make sure to respond right away. Take care, and have a nice day!

Thank you! Happy to hear the issue with FirstBank Virgin Islands is being investigated to get back connecting to QB. I have a case #. Is there a case # I need to reference to get added to the ongoing investigation. My case # - Your case number from today is: 15105192253 

Thank you, Stacey