I know how to update your inactive phone number on file, Wobo. Let’s collaborate to ensure you have full access to your account again.
The best way to update your phone number when you have lost access is to complete our account recovery form. You can find this form by visiting the Intuit Account Recovery page. Through this process, our team will assist you in regaining access to your account as quickly as possible.
Here's what you'll need to do:
- For verification purposes, Take a clear photo or scan of a government-issued ID like a driver's license or passport.
- Fill out the recovery form with your information and upload your ID or document.
- Within one business day, you'll receive an email from no_reply@intuit.com with further instructions. If approved, you'll get a link to reset your password.
Once you regain access to your account, you can update your phone number anytime in the Intuit Account Manager. You'll find this under your profile in the top right of your QBO dashboard.
Additionally, you may want to change the phone number on your sales forms in QBO. You can do so on the Account and Settings page under the Company menu. Check out this article for complete details: Change your business name, contact info, or EIN in QBO.
Moreover, I'll share these articles that will guide you in categorizing different segments of your company and generating reports to see how your business is doing.
I want to ensure you have a smooth experience updating your phone number or any personal info in QBO. If you have any other questions or need further assistance, reply or create a new post, and I’ll be ready to assist you.
