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acosmoa
Level 1

How do I cancel my subscription for quickbooks self-employed

I was charged 17.00 for a subscription and have tried for the last 30 days to cancel.  Please help me do this before I am again charged $17.00.

3 Comments 3
Kristine Mae
QuickBooks Team

How do I cancel my subscription for quickbooks self-employed

Hello there, Acosmoa.

 

If QuickBooks Self-Employed is unable to meet your needs, you can easily cancel your subscription.

 

Here's how:

  1. Log in to your account.
  2. Click the Gear icon, then choose Billing Info.
  3. In the Cancel section, click Cancel now.
  4. Enter the reason of your cancellation.
  5. Click Cancel subscription, then click Cancel subscription again.

You can check this article for more information: Cancel your QuickBooks Self-Employed subscription.

 

If you have other questions, don't hesitate to go back to this thread. Have a good one! 

Laurey
Level 1

How do I cancel my subscription for quickbooks self-employed

Who can I call to get help?  I have wasted over an hour and still have been unable to cancel my account.  This is really frustrating.

AlcaeusF
Moderator

How do I cancel my subscription for quickbooks self-employed

Hello Laurey,

 

I'm sad to see you go. Allow me to assist you with your concern about contacting support for QuickBooks Self-Employed.

 

Right now, the support available for the Self-Employed users are only Chat and Email. Here are the steps:

 

  1. Log into your QBSE account.
  2. Click the Help option in the upper-right.
  3. Select Contact us.
  4. Enter necessary information.
  5. Click Continue.
  6. Select Chat.

To stay up to date on contacting Self-Employed support, I suggest bookmarking this article: 

 

Contact QuickBooks Self-Employed Support.

 

Feel free to get back to me if you need anything else regarding the contact information. The Community has your back.

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