How do I report a fraudulent phone call?

Thanks for bringing this concern to me, @apexmanager.

I’d like to help and address this right away. Can you share with me what specific message you received? This way, I can check here on my end if there are any related reports about it. Any additional information can help us narrow things down.

Nonetheless, if you wish to get in touch with our Support team, you’ll want to schedule a callback for them to contact you. They have the tools to securely check your account and help you verify the call you received.

Here’s how to reach out to them in your QuickBooks Online (QBO) account:

1. Go to the (?) Help icon.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Then choose either Chat with us (if you preferred messaging) or Give us a call.

You can also check this article for more details and ensure to check their Support hours to know when agents are available: QuickBooks Online Support.

Moreover, I want you to make the best out of your QBO account. In case you need to learn some tips and tricks in managing your account, visit our QuickBooks Support page for reference.

In case you have other follow-up questions about your account, let me know in your reply. I’ll be around to help and back you up. Have a good one and keep safe!

We keep getting phone calls from a person named Roy claiming to be from QuickBooks billing department at [removed]. In his phone call, he states that our annual service is set to renew but that in order to do so, he needs to confirm the cc ending in ****. He basically wants me to provide him the full cc details so that they can scam us. I fell for this in 2019 as we had just changed cc's and the timing of the phone call was such that it seemed legitimate that QB would need complete cc details to bill us for our annual service. However, our accountant brought it to my attention that we renew our annual service in September and the phone call was in April. Because I gave out our cc info over the phone to this individual claiming to be from QuickBooks, we were victims of the scam in the amount of $499.95, which we successfully disputed with our cc company. Because I fell for this before, I am now very aware of the phone calls. They come in as "private caller", the gentleman introduces himself as Roy (or Sam in April of 2019), he has a thick middle eastern accent, knows the name of the company owner and has been asking for us to verify a cc that we no longer have and haven't had for almost 2 years. Sometimes I play along and say that I will take a message for the owner so that I can get the call back number and extension, which is always 198. Sometimes I push back and inform "Roy" that our cc on file is up-to-date when I go into Company in QuickBooks, that he is referencing a cc that was closed 2 years ago, that our records show that our annual renewals are all up-to-date and that I believe his phone call is a scam and to please stop calling. They'll give up for a couple months and then start calling again. Can we report this to the federal government? It also might be helpful if QuickBooks were to send out a mass email to all of its users alerting them of this phone scam.

Security and keeping your account safe is one of our top priorities, 3Amigos.

Yes, you can report this incident to your federal government so they can trace Roy. 

Please know that QuickBooks will never contact you for banking information. We only initiate a call when users asked for callbacks.

We have a website where you can report phishing emails and other security issues. Here's how you can report it.

1. Go to this link: https://www.intuit.com/privacy/submit-a-question/
2. Fill in the I have a privacy related question form.
3. Click Submit.
4. Our Online Security Team will contact you via email.
    

You can also browse this article to learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Let me know if you have follow-up questions about fraud calls by commenting below. I'm always around to provide additional insights about this.

I received a call 1/6/22 from [phone number removed] said he was from Quickbooks Support (name Allen Carter).  He asked me to do a get update function and when nothing new downloaded said my company file was corrupted.  He then had me download Teamviewer not Glance (which I said was weird).  He then tried to get me to purchase a data service repair plan $2900.  I said I would think about it and I then got in touch with QB support and verified whole thing was a scam.  Interesting that if you call the [phone number removed] they literally answer phone saying “Quickbooks Support”.  I feel this maybe someone who works/worked for QB.  Called me initially and knew my name.

Thanks for bringing this to our attention, @Newp1. 

Security and keeping your account safe are our top priorities. Let me help you recognize official Intuit correspondence and websites. 

If you encounter suspicious or fraudulent activities, I suggest reporting this to us directly. To proceed, here's what you need to do:

1. Go to this link; https://security.intuit.com/.
2. Click Contact Us.
3. Look for Report technical support scams section and click on it.

Let me also share this article on how you can better protect your account and how we keep your data secure: 

• Identify suspicious activity, phishing scams, and potential fraud
• Security notices 

The Community is always here if you need anything else. Please let me know if you have other QuickBooks-related concerns. 

I just received an automated phone call from a number originating out of Nogales, AZ. (520 area code).  It stated that there was a problem with my subscription, that my credit card was being declined, and that I needed to call an 855 number to clear it up.  I did a quick search on the number and found it was linked to several other scam complaints.  Just posting it here as an FYI.

i received a call from QB. [removed] I know it was a fraud call.  Wanting us to pay our annual fee.

a few weeks ago they called.  they had all our information.  Charged our credit card $1700

they called again today trying again.

Hello there, Cinn. I appreciate you sharing your concern with us. 

Please know that encountering fraud isn't what we want for you because your security is what we value. It would be best to contact our QuickBooks Live Support. They are the team with the resources to examine your account and billing records and build a case for further investigation. If necessary, they will also assist you in obtaining a billing return. 

To contact support:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Provide your concern, then hit the Let's talk option.
4. Select Contact Us to connect with a live support agent.
5. Pick to Start a chat or Get a callback.

You can also visit this link to report scams, phishing emails, and other security issues: https://security.intuit.com/contact-us.

I've included these articles for your reference on handling security risks and managing credentials in QuickBooks Online:

• Identify suspicious activity, phishing scams, and potential fraud
• Update or change your Intuit Account sign-in information

If you have further QuickBooks-related issues, the Community is available 24/7 to help you. Simply click the Reply button below or post in the Community again. More power to your business, Cinn!

I just got a phone call from a gentleman that I couldn't understand. He did say he was with QuickBooks Support. I know support don't just call you out of the blue and tell you to get into QB for your information account information..  The phone number is 575-260-0057. He called me three times and I hung up on him three times.

Good afternoon FRI-DB,

Welcome to the QuickBooks Community! I am glad you know Quickbooks doesn't call you unless you request it! I would appreciate it if you could report this to our Security Team and share the number as well. Here's how you can do so:

1. Go to this link: https://www.intuit.com/privacy/submit-a-question/
2. Fill in the I have a privacy-related question form.
3. Click Submit.
4. Our Online Security Team will contact you via email.

If you have any other concerns, please let us know! We are here to help. Bye for now.