How do I to file a complaint against Quickbooks?

Hello @tiffywynne. Thank you for coming to the Community for help with this issue. To keep your account information private, I will be reaching out directly to you through Private Messages to discuss this further. Thank you so much for your patience!

My client has a large amount of credit card payments on hold for the past 9 days. We have provided bank statements and invoices and each day we have been assured that we will have the money in 24-48 hours. We have followed all instructions and chats and different numbers and no resolution, no money and no reason why. They will not transfer to a supervisor and tell you that they have escalated. And the next day they escalate again.

I can only imagine what you going through right now, Faith Pitino.

Let me help you get the best assistance for your concern.

I understand you've already reached them provided additional information to resolve it. I'd still recommend getting in touch with our Payments Team to check the status of your funds and assist you further.

To reach them:

1. Log in to your QuickBooks Online company.
2. Go to Help (?) at the top right.
3. Select or type Contact Us.
4. Enter a brief description of your concern, then Let's talk.
5. Choose Start a chat to connect with a real-time support.

I've included this link for additional information about the support hours.

You can also check this resource for commonly asked questions: QuickBooks Payments FAQ.

Get back to us if you still have other concerns about payments. I'll be here to check. Have a good one.

QB charges me for charge backs which are not happening.  The online version won't accept the payments no matter what we do.  The tenants bank says they are not receiving charge backs from the tenant.  So the problem lies with Quick Books to fix.  I want you to fix this problem and send back all the charge back fees you have charged for this customer.   I can't believe this is happening.  I switched to Quick Books in the hopes that I would get a higher QOS.  Not happening

I can imagine what you must be going through. But, I'm here to help this get resolved as quickly as possible, lesham.

The usual process of a chargeback in QuickBooks Online (QBO) happens when a customer disputes a charge with their bank or credit card company. Then, the financial institution notifies QuickBooks. Another way is when a retrieval request is made. A retrieval request is a request from the card-issuing bank for documentation about the sale. A common reason for this request is when the cardholder doesn't recognize the charge.

However, since you've mentioned that the tenant's bank isn't receiving requests from the tenant, let's take a look if these are really chargebacks or just only ordinary charges made from your bank account. To do so, I recommend reaching out to our support team so they can double-check these. They also have the tools to pull up your account securely and are capable of reversing any charges if proven that it was indeed an error on our part.

To give you more information about chargebacks' time frame and its process, go through this article so you'll be guided accordingly: Handle Chargebacks And Retrieval Requests For QuickBooks Payments.

Any other help that you need about the charges is very much appreciated. The Community always makes sure to address all your need all the time.

I had an invoice that was a return check due to a wrong number on the account number entered by my customer. My bank statement shows that the the funds were deposited into my account and then refunded from my account and I was charged the fee for the returned check. Today I sent out an invoice and I am being charged AGAIN for the money for the returned check that I was already charged for! I have my bank statements that shows both transactions. No way to get customer service assistance for this issue either. If anyone on here knows where I can call to get some assistance with this issue please advise. Thank you. 

Thanks for joining in, @Jen32203. 

I understand the urgency to resolve your charges concerns. At this point, I'd recommend contacting our QuickBooks Payments team to help you sort out these charges. 

Here's how:

1. Sign in to your QuickBooks Online company, then click Help (?.
2. Select or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Click Choose Start a chat with a support expert.

Feel free to visit again if you have additional concerns. We're always around to guide you more.

Tax time and I needed to do my 1099's. I Needed to correct one and reprint, which is very common. That View selected 1099 contractors button doesn't work. Called in multiple times for weeks and nothing. NO fix from engineering. FOUR months later I get emails saying nothing has been done and this is our final communication. Case 1597800479 and 1597358480. How can you not fix things that are necessary for the products we use? We get fined for not being able to provide accurate 1099's. 

Going back and forth is never easy, @ShellyM. I can imagine how important it is to receive timely and effective support when you need it.
 

If you're still unable to make corrections to your 1099s within QuickBooks. I have a workaround that you may find helpful for the time being. You can manually file your 1099 form for the section that you want to correct by downloading a printable copy of the form through the SSA or IRS website. Then, run a 1099 Contractor Balance Detail Report or the 1099 Contractor Balance Summary report in QuickBooks so you get your 1099 total accounts, the amount, and other details you need for the form. 

For now, I highly suggest reaching out to our QuickBooks Support Team again for a follow-up on your case. I'm aware that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools required to safely look at your account through screen sharing in order to more precisely pinpoint the tax-related difficulty you've been experiencing.

Here's an article to learn how to view relevant information about your business finances: Run Payroll Reports.

If you have clarifications about making corrections to your 1099s, please leave a reply below. We're always available to attend to your concerns. Keep safe.

I am having pretty much same problem.  Customers bank refunded the transaction and quick books has been sitting on the money

Thanks for getting involved with this thread, gen2am-yahoo-com.
 

If you believe your funds are held with QuickBooks Payments, I'd initially recommend checking the email address on file for any communications about why they're on hold. Holds can happen for a number of reasons. Sometimes due to collections scenarios, chargebacks, or risk assessment reviews.

When funds are placed on hold, an email will be sent to you detailing what's caused your hold and what options you have. This communication will also explain if any documents or information is needed from you.
 

In the event you're not finding any emails from Intuit about a hold, but you feel you have funds on hold, you'll want to check your spam/junk folders to confirm if the email notification was routed to those areas of your email. If they're not findable in those locations, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss what's going on on your account with you.
 

I've also included a detailed resource about working with QuickBooks Payments which may come in handy moving forward: Why are my funds on hold?
 

Please don't hesitate to send a reply if there's any questions. Have an awesome Thursday!

You are welcome to call me. The problem is kinda complicated and no one at quickbooks seems that they can do anything because the back office is contact by email only just escalate and wait. It's now been 4 months. There was a charge back that some how I lost with having a signed invoice, copies of communication, a letter from the customer say it should not be a charge back, the invoice even says charge back are not allowed, and a copie of the customers passport. But they finished the investigation and I got the email saying I lost. But there are not notes on file about and it is still an open investigation according to quick books. But nobody can speak to the case manager. But there is money still in a holding account. But the credit card company has refilled there customer so he thinks it has been paid. According to quickbooks it has not been paid. But inly the case manager can speek to the credit card company and you can not talk to the case manager. So if we could find some one that is will to spend a few minutes and just call and validate the transaction it could be all over but I am sure this will drag out for a few more months. Original transaction was Jan 18 2024. And who reimburses me for all the time I have to spend chasing it down? Who pays the overdraft fees from the money being taken out of my account 2 different times and with double the fees?

Quickbooks has the worst customer service I have ever had to deal with.  I have been unable to pay my contractors on qb online for 2-3 months now. It gives an error message “Hmm something isn’t quite right please try again later.” I sat on the phone with them for over 2 hours just to be asked if I had money in my account. They can not help if you do not have a desktop either. I couldn’t use my phone or tablet to get assistance which is ridiculous in itself. I now found out last week that none of my clients have been receiving their invoices for the past month. I finally cancelled my subscription until I had time to find a desktop and sit down and call AGAIN.  Today, I attempted to do just that. I was having to go in and resubscribe. Well.. go figure, it’s giving me an error message every time I try to resubscribe. I called quickbooks and got hung up on. I have never had to deal with such a poorly ran company nor do i

trust them with my business.  

Thanks for sharing your concern here in the Community, @Hhomestn.

I can see that you've been dealing with this issue for some time now. This is not the service we want you to experience. I acknowledge that you've already contacted our phone support multiple times. This situation can be devastating, but rest assured, I'm here to help you through it.

Before anything else, during the resubscription process, since you've encountered some errors, would you mind telling me more about it? Could you provide the exact error message you received in QuickBooks Online? Your cooperation is greatly appreciated as it will help us find a solution.

In the meantime, I recommend opening your account in an incognito window to rule out any browser-related issues that may be caused by accumulated browser cache. Here are the shortcut keys for these browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Once it's resolved, please return to your regular browser to clear the cache or utilize another supported browser.

As for the invoices not being received by customers, we've received similar reports from other users experiencing the same error. I will guide you to the appropriate channel this way, all impacted customers can use the program smoothly and complete tasks on time. You'll receive an email once there's an update about the investigation, including the resolution.

Moreover, since it's been 2-3 months since you were unable to pay your contractors on QBO, I also recommend discussing this with our customer support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

You may also find these articles helpful in managing your invoices more effectively in QBO:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

In addition, we've collated articles that will guide users on how to carry out any accounting activities. They're grouped according to topics so you can locate the one you need in no time.

If you have any more questions or encounter any other issues, don't hesitate to reach out to us here. Your satisfaction is our utmost importance, and we're dedicated to making this right for you. Thank you for your patience, and we look forward to resolving this matter to your satisfaction, @Hhomestn. Keep safe!