Hello there, @tom.

Let's reboot your new MacBook Pro 2021 laptop so you can get into QuickBooks Desktop (QBDT) for Mac and continue managing the growth of your business.

When you've installed new software like QBDT for Mac in your MacBook Pro, you'll have to restart to resets your operating system and apps and cleans out the active memory that programs run in. To do this, here's how:

1. Go to the Apple menu in the top left corner of the screen.
2. Select Restart.
3. If you want all of your apps and documents to reopen after the restart, check the box next to the Reopen windows when logging back in option.
4. Click Restart or let the timer count down to complete the restart.

Once you're done, open QBDT for Mac so you can get back to business.

Moreover, I would encourage you to back up your QuickBooks company file every now and then. This way, you’ll be able to restore your company file and get back to work if you ever run into a problem with your data.

Once everything is all set and you've decided upgrade QBDT for Mac to its newest version, you may want to check out this article as your refence to guide in completing the process: Update QuickBooks for Mac to the latest release.

Please keep me posted on how it goes in the comments below. If you have other concerns about using the QBDT for Mac program and managing your transactions, I'm always ready to help. Take care, and I wish you continued success, @tom.

@mrzerby 

Which MacOS do you run now? Maybe your QBD version doesn't support your new MacOS. Consider installing the trial version for QBD 2022 on your new machine to open your file.

DOESN'T WORK!

Hi, BETSY24.

It's good to see you here in the Community.

I'd love to help you with your concern, can you share more information about it? Any additional details would help us provide the best resolution on this matter.

Please know you can continue to reach me here with your additional questions. I'll be standing by for your response.

How do I find license and product number?

@11127 

Login to your CAMPS or open your company file + hit f2 key.

Hello,

My computer had to get a new hard drive, and wiped out all my data. i'm trying to reinstall quick books pro 2015. i don't have the box anymore.  i need  the license number and product number.  my user id is not working to reinstall it. 

@seth22 

I'm not sure your license is integrated with CAMPS. You have no choice but to buy a new license for QB Desktop 2023 Pro Plus.

Hi there, @seth22.

Let me lend a hand in retrieving your QuickBooks license number.

You can log in to CAMPs (Customer Account Management Portal) using your Intuit account to recover your license and product number. Let me show you how:

1. Sign in to camps.intuit.com.
2. Find your QuickBooks subscription in the Products & Services list.
3. Select Details. From there, you'll see your license and product number.

For more info, you can check out this article: Find your license or download QuickBooks Desktop.

If you can't log in to CAMPs, please reach out to our QuickBooks Support Team. They can verify your account in a secure environment and help you retrieve your license and product number.

Moreover, let me add this article to learn more about managing your QBDT account and services: Manage your QuickBooks Desktop subscriptions and services.

Our doors are always open to help you again if you need further assistance retrieving your license number. Have a great day ahead.

I didn't register my quickbooks fast enough and now locked out

I appreciate you joining this thread, @jdh5181.

Before we start, may I know if you've received any error messages when trying to register? This way, we can further identify what's causing the issue.

If you're referring to registering your QuickBooks Desktop subscription in QuickBooks and can't able to log in, let me walk you through how we can retrieve your credentials. Here's how:

1. Go to your CAMPs account.
2. Select I forgot my user ID or password link.
3. Enter your registered email, phone number, or user ID.
4. Enter the code you receive.
5. Your User ID will reflect. Reset your password.
6. Log in again.

For additional insights, refer to this article: Register QuickBooks Desktop using Intuit Account.

You can check out this article to know more when making any changes to your Intuit account: Manage your Intuit Account online.

Keep me posted if you need additional assistance with managing accounts in QuickBooks. I'm here to help. Take care!

We had a pc crash that had a license purchased outside of our normal account and no one had taken screen shots of the license information.  We have full access to the backups and can actually hit them on the hard drive that crashed, but can't reinstall the application without the license.  Is there any way to access this information from the databases?

@dmequitable 

Which QB Desktop year version did you have?

Quickbooks Pro 2020.

Hello there, @dmequitable. I'll be happy to help you with this.

You may always access your information online as long as you registered your product. You can visit your account management portal (CAMPS) to get your product and license number. The Products & Services section of CAMPs displays all your registered Desktop apps and subscriptions, where you can obtain license information and download any QuickBooks Desktop versions you see. 

1. Sign in to camps.intuit.com. Or learn more about signing in.
2. Find your app or subscription in the Products & Services list.
3. Select Details, then Download.

However, if you didn’t register your product and can't find your license number, use the License Look Up tool. 

Check out this article for more details on finding your license number in QuickBooks Desktop: Find QuickBooks Desktop license info.

If you need to manage your subscription credentials, you can also read this article: Manage your QuickBooks Desktop subscriptions and services.

Feel free to reach out to us again if you need further help with your license information or any QuickBooks-related concerns. We are always here to help you. Have a nice day!

The problem is that this version was purchased before I started working here under an unknown account (not our usual business one) so I can't use our CAMP to look it up.  Then with the PC bootup crash, I can't launch the previous installation to get the necessary information for the new install.

Hi dmequitable,

I know this wasn't an easy experience for you. However, the system will need some business information, which you can input in the Lookup tool, so it can retrieve the installation numbers of the QuickBooks product under your account. Without them, the system will have no clue, and therefore cannot provide anything for you.

It's tax season and I know you need QuickBooks. Would you mind reaching out to our QB Desktop Support instead to find other options for you? They have more tools on their end.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

If you have other questions in mind, feel free to go back to this thread.

I need to talk to a human

[phone number removed]

@Q-B-Ohater 

Any specific concern?

Remove your phone number or scammers will be more than happy to contact you.

Allow me to join this thread to assist you further, Q-B.

Do you have any specific concerns with QuickBooks Online (QBO)? If so, will you please relay that here so we can provide you with the correct resolution to rectify it? However, if you still want to get in touch with our Technical Support Team, you can follow the steps below to do so:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
4. Select Contact Us.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support.

Keep us posted if you have more concerns about taxes report. The Community is always here for you. Stay safe!

I have Quickbooks desktop 2017 and F2 didn't work.

Thanks for joining the thread, @Mewarner.

I can guide you on how to find your license number and upgrade your QuickBooks Desktop(QBDT).

The other way of finding your QuickBooks license number is by going to the Company tab. Let me show you how:

1. Click the Company tab.
2. Select My Company from the dropdown menu.
3. On the right side under Manage Your Account. You'll see your license number along with the product key.

Moreover, you can check out this article for more details: Find your license or download QuickBooks Desktop.

If you want to know more about managing your QuickBooks Desktop account and services. Here's an article you can read for more guidance: Manage your QuickBooks Desktop subscriptions and services.

Our doors are always open to help you again if you need further assistance retrieving your license number. Have a great day ahead.

License and product #

Hello, uvas cultivos.

I'd like to help you with the license and product number, but I would need more details on this. 

Are trying to install QuickBooks Desktop? if so, have you received an email about the license and product number? In any case, have you done all the steps given by my colleagues above to look up the information?

More details would definitely help, so I can lay down the next steps.