I want to ensure you're able to edit users in QuickBooks, @nelson-ezgeneral.
To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, make the necessary changes for the users. Once you have successfully changed them, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
I've also attached some articles you can refer to for your future guidance and detailed steps in managing users:
Feel free to leave a comment below if you have any other questions about changing users in QuickBooks. I'm always here to help. Wishing you and your business continued success.
