cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I am trying to activate a user on an existing QB account on an Ipad. I downloaded the app and started new acct., input login information but bipassed 6 digit code Help?

Now it is thinking it's a whole new account with QB, how do I fix this? Just trying to add a user to existing QB on Ipad.
3 Comments
Highlighted
QuickBooks Team

I am trying to activate a user on an existing QB account on an Ipad. I downloaded the app and started new acct., input login information but bipassed 6 digit code Help?

Hi there, @tazdev10.

 

When downloading the QuickBooks application, you don't have to create a new account. Instead, you can sign in to your existing QuickBooks Online (QBO) account.

 

The six (6) digit code will be sent to your email address connected to your QBO account. Once the code is entered, you can now process on adding a user through the QBO app from your Ipad.

 

Here's how:

 

  1. Click the Gear icon, then select Manage Users.
  2. Select the Add user button.
  3. Choose the user type you want to create.
  4. Enter the information, like user name and email address.
  5. Then, click Save.

Once done, your new user will receive an email from quickbooks-email@intuit.com to accept the invitation.

 

I'm adding this article for more details: Add, delete, or change user access.

 

You might also want to check out this article to learn how many users you can add depending on your plan: How many users can I set up?

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good day.

Highlighted
Level 1

I am trying to activate a user on an existing QB account on an Ipad. I downloaded the app and started new acct., input login information but bipassed 6 digit code Help?

I put in the log in information for the user input a phone  #, saw the pop up for the 6-digit code but selected skip thinking I could just do it later.  Then it thought I was logging into a whole new QB account. How do I fix?  Already have an account, this was going to be a limited access user.

Highlighted
QuickBooks Team

I am trying to activate a user on an existing QB account on an Ipad. I downloaded the app and started new acct., input login information but bipassed 6 digit code Help?

Hi there, tazdev10. 

 

We can log in using the Master Admin access instead of the user. It's possible that the user only have limited access that can only be accessed using the browser.

 

We might want to use a browser and add the user from there, still using the Master Admin log in credentials. I'll show you how: 

  1. Go to the Gear icon and select Manage Users
  2. Click the Add user button. 
  3. Select the user type and click Next
  4. Manage what access we can give to the customer. 
  5. Click Next and then Next again. 
  6. Enter their contact information.
  7. Hit Save once done. 

An email will be sent to them where they can accept the invite and log in to your account. User types and other ways of managing a user's access are showed in the articles below: 

Feel free to get back to us if you need anything else. Have a great day!

Need to get in touch?

Contact us