I CAN'T GET MY CUSTOM REPORTS

Glad to have you here in the Community, @heatonsportsoffi.

Usually, this error occurs when there's too much cache in the browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing the QuickBooks account using a private browser. The following are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, you can clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

I've additionally included a few detailed resources about working with reports that may come in handy moving forward:

• Reports included in your subscription
• Run reports
• Customize reports

Please know that you can always tag me if you have any other QuickBooks report concerns. I'm always here to help and provide you additional assistance. Take care!

Hi, @heatonsportsoffi.

Hope you’re doing great. I wanted to see how everything is going about getting your Custom Reports you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I know this post is old, but I am having the same issue. And I've tried everything including a different browser.  Nothing helped. 

What else can I do?

Interested Participant

I appreciate you joining the thread to get answers and performing the steps provided by my colleague above, @itsanewbiz2020.

Upon replicating the concern mentioned above, I was able to pull up my custom reports. With this, I recommend you contact our Technical Support Team to check further.

Since the Community is a public place, we’ll let you reach out to our support to securely pull up your account. This concern needs to pull up your account to double-check why this behavior is happening on your end. 

Nevertheless, our phone representatives have the tools to do some screen sharing that allows you to share your screen to let our supports get a better visual of the issue.

Here’s how to get in touch with them:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you prefer messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!