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sari4
Level 1

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

ANY ADVISE GREATFULLY RECEIVED AS I HAVE A VAT ENTRY TO PROCESS
6 Comments 6
MadelynC
Moderator

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

I can see how important it is for your business needs, @sari4.

 

Yes, QuickBooks will keep your data for a year. However, you need to have an active subscription to have access to the account.

 

You can resubscribe or follow the steps on screen to activate your account. You can also check this article for further information about reactivating account: How to resubscribe to QuickBooks Self-Employed.

 

I also added an article for your future reference on how to export files in QuickBooks Self-Employed: Export transactions and trips to .csv.

 

I’m just right here to help.

cpeterson1
Level 3

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

How do you purchase and outright license for view only access to historical data?  Conversion to QBO left several key items of information off of my invoices so I need my historical data. 

 

This statement comes from the site referenced above about cancellation but there is no info on how to purchase an outright license for read only access to MY data that I have paid for the software to view for over 20 years.  All support answers say an active subscription but this says there is an option to purchase an outright license.

 

  • Your will company file will remain on your device, but you'll need to re-activate your subscription or purchase an outright license to be able to open and view it. 

 

From 

https://quickbooks.intuit.com/learn-support/en-ca/help-article/cancel-products-services/cancel-quick...

ChristieAnn
QuickBooks Team

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

Welcome to the QuickBooks Community, cpeterson1.

I just wanted to let you know that my colleague responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-desktop-access-to-da...

 

Lastly, I'm adding this article to see details about cancelation guidelines and how it works: QuickBooks Desktop cancelation policies.

Please let me know if you have further questions or concerns related to QuickBooks. I'll be here every step of the way. As always, you can reach out to the QuickBooks Community anytime you need a helping hand. Take care, cpeterson1.

nrgrizi-gmail-co
Level 1

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

Does it mean that Quickbooks will keep my data for a year but I'll have to subscribe to access the data. Please advise me on how to subscribe to view my data and how much does it cost.

Fiat Lux - ASIA
Level 15

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

@nrgrizi-gmail-co 

You can convert your data to QB Desktop before cancelling your QBO account. You can use the trial version of QB Desktop to access your historical data for good if required.

LollyNino_C
QuickBooks Team

I HAVE CANCELLED MY SUBSCRIPTION BUT NEED TO ACCESS MY DATA FOR TAX PURPOSES. SHOULD BE AVAILABLE FOR A YEAR BUT WHEN I TRY TO LOG IN I JUST GET THE RESUBSCRIBE PAGE

Hello there, Nrgrizi.

 

I can see how important it is for your business needs.

 

Indeed, QuickBooks retains your data for one year. It is important to note that an active subscription is required to maintain access to your account. You can still use the same login credentials when you re-subscribe.

 

Simply sign in to QuickBooks Self-Employed. You should get the option to resubscribe as soon as you sign in. If you don't, follow these steps to resubscribe:

 

  1. Sign in to QuickBooks Self-Employed.
  2. Choose the Profile icon and then Billing info.
  3. Select View options to see different subscription types.
  4. Tap Subscribe. Review your billing and payment info.
  5. Click Subscribe.

 

Also, visit https://quickbooks.intuit.com/self-employed/ to see the different plans and bundles.

 

You can also have this article for more information about recovering your canceled account in QBSE: 

 

 

You can always leave a comment below if you have follow-up questions about this or start a new thread if you have other concerns about your subscription. I'll be here to lend a hand. Stay safe!

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