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joe138
Level 1

I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

 
Solved
Best answer September 19, 2020

Best Answers
GlinetteC
Moderator

I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

I'll help you cancel your subscription within your QuickBooks account, joe138.

 

Please note that your data will be available in read-only access for one year after the date of cancelation. Also, check out what happens to my QuickBooks Online data after I cancel? before proceeding with the process.

 

To cancel your subscription:

  1. From the Settings ⚙ icon select Account and Settings.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel subscription.
  4. Choose to Continue to cancel, then select Continue to cancel again (if applicable).
  5. Follow the next steps.
  6. Click Submit and cancel subscription.
  7. Select Got it.

Once done, an email confirmation will be sent to you that you've canceled your online subscription plan.

 

Here's an article that can help you with canceling your QuickBooks account that contains the detailed steps.

 

I'd appreciate it if you'd update me on how the steps work. I want to make sure you this is taken care of. 

View solution in original post

3 Comments
GlinetteC
Moderator

I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

I'll help you cancel your subscription within your QuickBooks account, joe138.

 

Please note that your data will be available in read-only access for one year after the date of cancelation. Also, check out what happens to my QuickBooks Online data after I cancel? before proceeding with the process.

 

To cancel your subscription:

  1. From the Settings ⚙ icon select Account and Settings.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel subscription.
  4. Choose to Continue to cancel, then select Continue to cancel again (if applicable).
  5. Follow the next steps.
  6. Click Submit and cancel subscription.
  7. Select Got it.

Once done, an email confirmation will be sent to you that you've canceled your online subscription plan.

 

Here's an article that can help you with canceling your QuickBooks account that contains the detailed steps.

 

I'd appreciate it if you'd update me on how the steps work. I want to make sure you this is taken care of. 

View solution in original post

Showboogie910
Level 2

I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

Hello, i did not subscribe to this and money had been taken out of my account for 2 months, please refund my money and cancel this

ReymondO
QuickBooks Team

I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

Hi there, @Showboogie910.

 

I want to ensure you get the best help with your concern.

 

To cancel your subscription, I'd recommend following the suggested steps that were shared by my colleague above. 

 

With regards to your refund request, I'd suggest reaching out to our customer care support so an agent can check it out and verify the refund. Here's how:

 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with usSchedule an appointment, or Have us call you.

 

Please check out our support hours to ensure that we address your concerns on time.

 

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.

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